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OlivierCourmontagne
OlivierCourmontagne
Participating Frequently
May 11, 2021
Question

Premiere Rush (version 1.5.58) keeps hanging at launch

  • May 11, 2021
  • 6 replies
  • 1045 views

Hello Adobe,

 

Sorry but I cannot use Premiere Rush on my laptop since the 1.5.58 version wont start and keeps stuck on the blue spining icon.
When I rollback to the previous version it works but i cannot save and share my video editing since it says i need to upgrade to the new version 😕😕

When I run Rush without internet on, it works aswell but the same issue about sharing videos, it is locked.
I tried as well to logout from my account, to start back Rush and to login again, same issue.

 

Please help me.

 

Thanks a lot.

 

Olivier C.

    This topic has been closed for replies.

    6 replies

    petergaraway
    Adobe Employee
    petergaraway
    Adobe Employee
    May 19, 2021

    @OlivierCourmontagne  I'll DM but for others running into this issue please try the suggestions below.  

     

    Here are the possible options to resolve this 

     

    1) Sign out of Rush (It Sounds like you tried this but just in case)

    1. Go to the Help menu in Rush to sign out
    2. Quit Rush
    3. Relaunch Rush, and sign in from there 

     

    2) Disable internet connection 

    1. Quit Rush 

    2. Disable Wifi 

    3. Launch Rush 

     

    3) Rollback to Rush version 1.5.54

    1. Open the Creative Cloud desktop app

    2. Scroll down to the app you want to install and select the More actions icon next to it

    3.  In the drop-down list, select Other Versions

    4. In the list that appears, find the app version that you want to install, and select Install

     

    Let us know if any of these suggestions work or not. 

     

    Thank you! 

     

    Peter

      OlivierCourmontagne
      OlivierCourmontagneAuthor
      Participating Frequently
      May 19, 2021

      Hello Peter,

       

      Thank you for the detailed reply, I will try and come back to you with my feedback. 

      Olivier

        Kevin-Monahan
        Community Manager
        Kevin-MonahanCommunity Manager
        Community Manager
        May 19, 2021

        RM,

        This is an announcement post, not meant for troubleshooting. I'll move this to the main forum, OK?

         

        Thanks,
        Kevin

        Kevin Monahan - Sr. Community and Engagement Strategist – Adobe Pro Video and Audio
          gabyAmeircasCRe
          gabyAmeircasCRe
          Participant
          May 18, 2021

          The same thing is happening to me. I need to access videos made with this version, if not I will have to make them again. 

           

          were you able to fix it? 

            gabyAmeircasCRe
            gabyAmeircasCRe
            Participant
            May 18, 2021

            Having issues with the latest update 1.5.58. The program keeps crashing, it affects all of my other adobe programs. I use an Alienware windows 10.   I have to install all adobe programs back without the rush, and seems to be working again. BUT eventually, I need to access all my videos in rush.  Anyone else having the same problem? 

            F
            Florian5F9D
            Participant
            May 15, 2021

            i have had the same problem every so often but this time even loginout aint working 

             

              J
              Jeffrey van esch
              Participant
              May 16, 2021

              I'm having the same issue here,

              Login/Logout isn't working to resolve this problem, reinstalled from creative cloud and issue is persistent. When opening Rush, it only shows a blue "loading" circle which goes on for infinity.

              OS details: Win10 Build 21376, all relevant OS updates are installed.

                S
                svetlanab51400684
                Participant
                May 12, 2021

                I have the same issue, and I've tried all the solutions (uninstalling, login out of CC, clearing the 1.5 folder) but still no success in loading even a single file to a project.

                I have it on my phone as well, and it seems to work fine.

                Please help! 

                  petergaraway
                  Adobe Employee
                  petergaraway
                  Adobe Employee
                  May 19, 2021

                  @svetlanab51400684 @gabyAmeircasCRe @Jeffrey van esch 

                   

                  Duplicating the post and tagging people in case you were not notified of my earlier comment. It would be helpful to know if you have a free, photography or full Creative Cloud accouont. Thanks!

                   

                  Here are the possible options to resolve this 

                   

                  1) Sign out of Rush (It Sounds like you tried this but just in case)

                  1. Go to the Help menu in Rush to sign out
                  2. Quit Rush
                  3. Relaunch Rush, and sign in from there 

                   

                  2) Disable internet connection 

                  1. Quit Rush 

                  2. Disable Wifi 

                  3. Launch Rush 

                   

                  3) Rollback to Rush version 1.5.54

                  1. Open the Creative Cloud desktop app

                  2. Scroll down to the app you want to install and select the More actions icon next to it

                  3.  In the drop-down list, select Other Versions

                  4. In the list that appears, find the app version that you want to install, and select Install

                   

                  Let us know if any of these suggestions work or not. 

                   

                  Thank you! 

                   

                  Peter

                   

                  B
                  billj14659525
                  Participant
                  May 22, 2021

                  I unplugged my Internet and Rush opened.  What is the way to correct this?

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