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danielkingery
Participant
August 11, 2020
Answered

Premiere Rush won't properly load on new MacBook Pro

  • August 11, 2020
  • 1 reply
  • 3859 views

Hi, I'm running Premiere Rush for the first time on a brand new MacBook Pro running Catalina 10.15.5. Rush will not load. A blue wheel just keeps spinning endlessly instead. Premiere Rush is up to date. I have tried multiple times. Please help!

Thank you!

    This topic has been closed for replies.
    Correct answer Kevin-Monahan

    Hi @pasolint,

    I read your message and it appears you can't install Premiere Rush on your Mac. I have the application installed on my Mac without issue. What happens after you install the application from the Creative Cloud desktop application? Any info you can share, such as the model of Mac and version of macOS? Sorry for the problem.

     

    Thanks,
    Kevin

    1 reply

    Kartika Rawat
    Community Manager
    Kartika RawatCommunity Manager
    Community Manager
    August 11, 2020

    Hi Daniel!

    We're sorry for the trouble you're having with Premiere Rush. Let us know if the suggestions mentioned here help: https://community.adobe.com/t5/premiere-rush/premiere-rush-stuck-on-load/m-p/11341173?page=1#M6145

     

    We'll wait for the results.

    Thanks,

    Kartika

     

    pasolint
    pasolint
    Participating Frequently
    May 17, 2023

    We're half-way through 2023 and Premier Rush is still not loading properly on Mac.
    Will this ever be fixed ?

    Kevin-Monahan
    Community Manager
    Kevin-MonahanCommunity Manager
    Community Manager
    May 20, 2023

    Hi @Kevin-Monahan 

     

    Thanks for following up.

    I've attached a screenshot of where I get stuck. I've been through the forums and have seens tons of messages about this issue, with various propositions on how to resolve, but nothing worked...

    I'm on a Macbook Pro M1 (14inch version from 2021) running with Ventura 13.0.

    Thanks

     

     


    Hi @pasolint,

    Your user account might not have the right components. You may need to create a new user account. Avoid using iCloud or Drop Box, as well. See if this thread helps: https://community.adobe.com/t5/premiere-rush-discussions/loading-importerquicktime-bundle/td-p/11808614

     

    Let us know what happens.

     

    Thanks,

    Kevin

    Kevin Monahan - Sr. Community and Engagement Strategist – Adobe Pro Video and Audio
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