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Alexander5E12
Participant
December 25, 2020
Question

Preview now showing in premiere rush

  • December 25, 2020
  • 1 reply
  • 316 views

Hello I recenlty installed primeire rush and after opening one of my projects synced to the cloud only a blank screen apears were the preview should be. Also, after a few minutes premiere just crashes.

 

https://pcpartpicker.com/list/zZgMPn this is my build but the GPU is replaces with a 5500XT.

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1 reply

Kartika Rawat
Community Manager
Kartika RawatCommunity Manager
Community Manager
December 29, 2020

Hi Alexander!

Sorry to hear about that. We can get this checked. Would you mind sharing more information about the issue?

  • Which device did you use to capture footage?
  • Does it happen with a particular project or, is it random?
  • What happens when you uncheck "Use Optimized Clips"? Go to View > Use Optimized Clips.

Looking forward to your reply.

Thanks,

Kartika

 

 

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