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Participant
June 21, 2021
Answered

Primiere Rush error "You do not have access Adobe team project service" but another apps are usable

  • June 21, 2021
  • 5 replies
  • 1933 views

Primiere Rush error "You do not have access Adobe team project service" but another apps are usable

I could not launch Adobe Prmiere Rush after I finished the project 2 days ago but ll apps are usable normaly.
And I tried to search for this error notice but not found anything about it 
"You do not have access Adobe team project service"
I tried to reinstall apps but not work.

This topic has been closed for replies.
Correct answer petergaraway

Hi All, 

 

We made a change on our end that we believe should resolve this issue. If the error persists, try signing out and back into Rush. 

 

It would be great if you can let us know if the issue is not resolved or fixed. 

 

Thank you,

 

Peter  

5 replies

petergaraway
Adobe Employee
petergarawayCorrect answer
Adobe Employee
July 2, 2021

Hi All, 

 

We made a change on our end that we believe should resolve this issue. If the error persists, try signing out and back into Rush. 

 

It would be great if you can let us know if the issue is not resolved or fixed. 

 

Thank you,

 

Peter  

straussu
Participant
July 5, 2021

Initial testing suggest that it is working once again. Thank you for your effort!

straussu
Participant
June 30, 2021

Are there any updates? Our universities accounts are now also plagued with this error. Any help would be greatly appreciated.

petergaraway
Adobe Employee
Adobe Employee
June 30, 2021

Hi @straussu 

 

Can you try turning off your internet connection while you launch Rush? You can enable the internet once Rush is running. Does the problem still exist in this case?

 

Thank you,

 

Peter 

straussu
Participant
July 1, 2021

Yes, when disconnecting from the internet before starting Rush it starts up as expected. What can we do to start Rush as expected while being connected to the internet?

petergaraway
Adobe Employee
Adobe Employee
June 21, 2021

A few follow-up questions-

 

Is this issue still happening today? 

Can you create local-only projects (non-sync)?  

 

Thank you, 

 

Peter 

Participant
June 22, 2021

It's still happenning and stuck on the loading screen after click OK on error popup.
No, I could not create any project nor open the local project

Kartika Rawat
Community Manager
Community Manager
June 23, 2021


Today I can access the local-project but wait for 5-7 minutes then the loading screen had to disappear.

 

Personal info removed by mod


Hi there! We do not recommend posting email ID on a public platform. I would suggest inbox Peter directly.

Thanks,

Kartika

Participant
June 21, 2021

It's an academic account

petergaraway
Adobe Employee
Adobe Employee
June 21, 2021

Thanks for the response. I'm talking with the team now. I hope to have a solution soon. I'll follow up with more details as soon as I can. 

 

Best, 

 

Peter 

Kartika Rawat
Community Manager
Community Manager
June 21, 2021

Hi Suthimon!

Sorry for the error. What type of subscription do you have? Is it individual or provided from the work?

 

Let us know.

Thanks,

Kartika