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marty42km
marty42km
Participant
February 15, 2020
Question

Problems loading Premiere Rush on XPS 15

  • February 15, 2020
  • 1 reply
  • 427 views

(1) I am having problems loading Premiere Rush on my XPS 15. When I launch the app the page attempts to load but I can't get past a spinning wheel. I am a solo user working on my own PC, not part of any network with restrictions.  

(2) I cannot get Premiere Rush to sync properly across devices - I also use an iPad Pro and iPhone 11 Pro. For example if I start a project on my PC, video doesn't load on iOS whereas captions etc, do.

 

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1 reply

Kartika Rawat
Community Manager
Kartika RawatCommunity Manager
Community Manager
February 18, 2020

Hi there,

We appreciate you writing in. It looks like you're having multiple issues while using Premiere Rush.

I am sharing a link that helps you with syncing your project to the Creative Cloud, please take a look: https://helpx.adobe.com/premiere-rush/help/project-syncing-premiere-rush.html

Looking forward to your response.

Thanks,

Kartika

 

rmanlandro
rmanlandro
Participant
February 18, 2020

Hi

I am having the same trouble with Adobe Rush 1.15- to the point where I had to roll back to 1.12.

When I used it for the tutorial I was able to get to the Add Title and it froze to the point where I had to force

quit. Then when I tried to open and use- I just got the spinning wheel.

I am using HP Envy 360 with AMD Processor and 12 GB of RAM- Windows 10 Pro,  AMD Ryzen 5- 2500

all updates are current. I checked the BIOS and Processor updates.

 

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