Program shows not responding pop-up

[sammie.lee]

I have updated my program to version 1.5.44 on my Acer Aspire 3 Windows 10 laptop.

Since the update, the program is extemely slow and and then a pop-up message comes up "not responding" (in picture below)

Has anyone else experienced this or have any suggestions?

Would appreciate an urgent response.

[Kartika Rawat]

Hi Sammie!

Sorry about the performance issue. We can get this checked.

• Can you share your system details (CPU, RAM, GPU)?
• What's the source of the footage that you're editing?
• Could you try resetting the preferences? https://www.youtube.com/watch?v=WvKL1Arhvl8

Let us know.

Thanks,

Kartika