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Ivy5E61
Participant
March 12, 2021
Question

Project crashes now it won't load. Opens onto a blank screen

  • March 12, 2021
  • 1 reply
  • 187 views

Every 30 minutes or so the project I am working on will stop responding and crash. I am forced to close it. Then re open and now the project I was working on won't load. It opens but only onto a blank screen. Please help. Is there a way to get it back. It is synced but I cannot find it in my account.

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1 reply

Kartika Rawat
Community Manager
Kartika RawatCommunity Manager
Community Manager
March 15, 2021

Hi there!

We're sorry about the trouble. We can get this checked. 

  • Which device are you using?
  • Are you getting any error codes or messages while accessing the project?
  • What type of files are you editing (codec/ format, frame rate, frame size)?

 

Let us know.

Thanks, 

Kartika

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