Help! I am heartbroken -- after spending 15 hours working on a project, it now will not open. When I open it I just get a gray screen. I can open other projects just fine. I can start new projects. But this big project I was almost done with doesn't open.
I last worked on the project last night. When I was done I returned to the Home screen, then closed Rush as normal.
From the gray screen of death, I can't even return to the Home screen.
Every drop-down menu is grayed out with no options, except Help and File > New/Exit
Things I have tried that have not helped:
- Logged out of all Adobe apps and back in
- Restarted computer
- Logged out via Help > Sign Out, then restart, then log back in
- Turned Sync off and back on
- Made a duplicate of the project - that duplicate also gives the gray screen of death
- Ensured Creative Cloud and Rush are updated
- Ensure drivers are updated
I can see the temp files for the project in C > Users > [ME] > Creative Cloud Files > Adobe > Assets
My system info:
- OS: Windows 10 Pro
- CPU: Intel Core i7-8700 3.2GHz
- Graphics Card: NVIDIA GeForce GTX 1060 6GB
- RAM: 32GB
- C Drive: 512 GB SSD (98GB free)
I've made dozens of projects over the past two years without problems, but this error is pretty brutal -- really hoping someone has a solution.
1 Correct answer
Spent almost an hour with Adobe customer support on this. They eventually said that the file is corrupted and there is nothing that can be done to save it. Back in my younger days of editing, I'd save backups of complicated projects, but apparently Adobe doesn't do that. I did ask if there was any way I could save my own backups locally in the future, and was told no. So to summarize:
- You cannot save backups / version backups of your files locally; they must be stored in the cloud automatically
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