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Participant
January 18, 2025
Answered

project freezes and black screen

  • January 18, 2025
  • 1 reply
  • 87 views

hey, 

this is the second time that this happens.

in the middle of editing my project i press play but nothing happens which is an indicator that my project has now crashed. meaning, i can press anything, whether it'd be play, skip, skip to the end, nothing works. if i close and reopen the app, the video line is now black. now i can press play and i can hear the audio but the preview stays black which basically means i cant continue editing. i had to restart the project. and it happened again.. 

this has happened to me on multiple occasions but not always. 

but the longer you work on a project the more frustrating it is. anybody else ran into this problem on mobile?

Correct answer Kevin J. Monahan Jr.

Hi,

Can we have more info about your system and media? I hope we can help you.

 

Thanks,
Kevin

 

1 reply

Kevin J. Monahan Jr.
Kevin J. Monahan Jr.Correct answer
Legend
August 1, 2025

Hi,

Can we have more info about your system and media? I hope we can help you.

 

Thanks,
Kevin

 

Kevin Monahan - Sr. Community and Engagement Strategist – Adobe Pro Video and Audio