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Project glitched / disappeared after crash?

Community Beginner ,
Sep 26, 2023 Sep 26, 2023

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Hey there!

I have a big project I was working on that crashed. I can't seem to get it back to how it was before.

All it shows me is a completely empty timeline, as if I opened a new file.

My project assests are still in the folder, but I can't open "Sequence 01", as I've seen that fixed the issue for other people.

I do not have Cloud Saving turned on, but I did close the project a couple of times before, so it should have previous save points, if that's how that works...

What do I do? I spent hours on this 😞

 

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Crash , Desktop version , Error or problem

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correct answers 1 Correct answer

Community Beginner , Sep 27, 2023 Sep 27, 2023

Hey Kevin!

Thanks so much for your help again, I really appreciate it.

Support told me to buy the paid version / upgrade my plan... Which unfortunately did not solve anything so I suppose it's a lost case. 

Thank you again 🙂

-Zoop

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Adobe Employee ,
Sep 26, 2023 Sep 26, 2023

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Hi @SleepyZoop,

I read your note. You crashed and lost work. That is terrible news. I'm not sure what happened there or why you can't restore a project you have previously had versions for. What actually happens when you click "Sequence 1" now? If you have a premium subscription, have you tried opening the project on a different device? Sorry about this issue. Let us know any details.

 

Thanks,
Kevin

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Community Beginner ,
Sep 26, 2023 Sep 26, 2023

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Hey Kevin 🙂 

Thank you so much for your quick reply.

I can't click "Sequence 1" at all, actually. Or, at least it does nothing. If I click on the three dots the only options I have are to copy it or rename it. I already tried to copy it and then use the copy, but that didn't work either. The other options (like "open") are greyed out. 

I unfortunately do not have a premium subscription...

 

Regards,

Zoop

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Adobe Employee ,
Sep 26, 2023 Sep 26, 2023

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Community Beginner ,
Sep 26, 2023 Sep 26, 2023

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Hey Kevin

Step 1-4 did unfortunately not change anything.

As for step 5: Rush Beta? Is it a new program I have to download? Where do I find this? (I'm on Windows if that changes anything...)

 

Thank you again for trying to help me 🙂

-Zoop

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Adobe Employee ,
Sep 26, 2023 Sep 26, 2023

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Rush Beta can be downloaded to your desktop computer from the Creative Cloud app. Look for the beaker icon in the left column of the app. I hope that helps.

 

Thanks,

Kevin

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Community Beginner ,
Sep 27, 2023 Sep 27, 2023

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Hey Kevin!

I apologize for the late reply, it was quite late over here.

I've tried using the Rush Beta but unfortunately it was the exact same on there as it was on the normal Rush app... 😞 

I really hope there's other things I can try out to get this resolved.

-Zoop

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Adobe Employee ,
Sep 27, 2023 Sep 27, 2023

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Hi @SleepyZoop,

I apologize that the community was unable to solve your issue. At this time, please contact assisted support directly to help you find a solution to this problem. The chat pod is in the lower-right corner of the screen there. Ask for the “video queue” to reach our digital video specialists. I hope they can help you. Let us know what they say so that the community can stay informed and help others having trouble with the same situation. Take care and good luck restoring this project with one-on-one assistance.

 

Thanks,
Kevin

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Community Beginner ,
Sep 27, 2023 Sep 27, 2023

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Hey Kevin!

Thanks so much for your help again, I really appreciate it.

Support told me to buy the paid version / upgrade my plan... Which unfortunately did not solve anything so I suppose it's a lost case. 

Thank you again 🙂

-Zoop

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Adobe Employee ,
Sep 27, 2023 Sep 27, 2023

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Zoop,

We've all been there. Sorry this happened. Good luck rebuilding the project.We're here if you need more help.

 

Cheers,
Kevin

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