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SleepyZoop
Participant
September 26, 2023
Answered

Project glitched / disappeared after crash?

  • September 26, 2023
  • 2 replies
  • 652 views

Hey there!

I have a big project I was working on that crashed. I can't seem to get it back to how it was before.

All it shows me is a completely empty timeline, as if I opened a new file.

My project assests are still in the folder, but I can't open "Sequence 01", as I've seen that fixed the issue for other people.

I do not have Cloud Saving turned on, but I did close the project a couple of times before, so it should have previous save points, if that's how that works...

What do I do? I spent hours on this 😞

 

    This topic has been closed for replies.
    Correct answer SleepyZoop

    Hey Kevin!

    Thanks so much for your help again, I really appreciate it.

    Support told me to buy the paid version / upgrade my plan... Which unfortunately did not solve anything so I suppose it's a lost case. 

    Thank you again 🙂

    -Zoop

    2 replies

    Kevin-Monahan
    Community Manager
    Kevin-MonahanCommunity Manager
    Community Manager
    September 27, 2023

    Hi @SleepyZoop,

    I apologize that the community was unable to solve your issue. At this time, please contact assisted support directly to help you find a solution to this problem. The chat pod is in the lower-right corner of the screen there. Ask for the “video queue” to reach our digital video specialists. I hope they can help you. Let us know what they say so that the community can stay informed and help others having trouble with the same situation. Take care and good luck restoring this project with one-on-one assistance.

     

    Thanks,
    Kevin

    Kevin Monahan - Sr. Community and Engagement Strategist – Adobe Pro Video and Audio
      S
      SleepyZoopAuthorCorrect answer
      Participant
      September 27, 2023

      Hey Kevin!

      Thanks so much for your help again, I really appreciate it.

      Support told me to buy the paid version / upgrade my plan... Which unfortunately did not solve anything so I suppose it's a lost case. 

      Thank you again 🙂

      -Zoop

      Kevin-Monahan
      Community Manager
      Kevin-MonahanCommunity Manager
      Community Manager
      September 27, 2023

      Zoop,

      We've all been there. Sorry this happened. Good luck rebuilding the project.We're here if you need more help.

       

      Cheers,
      Kevin

      Kevin Monahan - Sr. Community and Engagement Strategist – Adobe Pro Video and Audio
      Kevin-Monahan
      Community Manager
      Kevin-MonahanCommunity Manager
      Community Manager
      September 26, 2023

      Hi @SleepyZoop,

      I read your note. You crashed and lost work. That is terrible news. I'm not sure what happened there or why you can't restore a project you have previously had versions for. What actually happens when you click "Sequence 1" now? If you have a premium subscription, have you tried opening the project on a different device? Sorry about this issue. Let us know any details.

       

      Thanks,
      Kevin

      Kevin Monahan - Sr. Community and Engagement Strategist – Adobe Pro Video and Audio
        S
        SleepyZoopAuthor
        Participant
        September 26, 2023

        Hey Kevin 🙂 

        Thank you so much for your quick reply.

        I can't click "Sequence 1" at all, actually. Or, at least it does nothing. If I click on the three dots the only options I have are to copy it or rename it. I already tried to copy it and then use the copy, but that didn't work either. The other options (like "open") are greyed out. 

        I unfortunately do not have a premium subscription...

         

        Regards,

        Zoop

        Kevin-Monahan
        Community Manager
        Kevin-MonahanCommunity Manager
        Community Manager
        September 26, 2023

        Try these steps and see if they help: https://community.adobe.com/t5/premiere-rush-discussions/rush-unable-to-open-project/m-p/11769359#M8410

         

        Kevin

        Kevin Monahan - Sr. Community and Engagement Strategist – Adobe Pro Video and Audio
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