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project wont open in rush says open production failed

New Here ,
Apr 10, 2020 Apr 10, 2020

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I had just completed a video and it was all uploaded the blue circle had closed and disappeared. I went off the app tried to access it on my laptop and it wouldn't load. I then tried to reaccess it on my phone and it keeps coming up with an error message saying open production failed. How do I fix this? Can I get it back!?

 

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Adobe Employee ,
Apr 13, 2020 Apr 13, 2020

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Hi there!

Sorry for the trouble you're getting in Premiere Rush. Could you share more info with us?

Let us know, happy to help.

Thanks.

Kartika

 

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New Here ,
Apr 15, 2020 Apr 15, 2020

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Same happening with me latest version of adobe oneplus 6 device

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New Here ,
Sep 12, 2020 Sep 12, 2020

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This is happening to my Samsung Galaxy S8! I just logged in Premiere Rush. The version of Rush in my S8 is 1.5.28.668

 

The project won't open in any of my devices -- PC, Android, iOS 😞

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New Here ,
Jan 20, 2023 Jan 20, 2023

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@Kartika Rawat / adobe, please answer?

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