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Participant
July 10, 2023
Question

Projects disappeared afer paying for Rush subscription

  • July 10, 2023
  • 1 reply
  • 478 views

I have been using Rush mobile free version for a while, and I decided to pay for premium subscription in order to have the flexibility to edit videos on my desktop as well. After paying for the subscription, my projects in mobile disappeared and I do not see them on desktop either. I see this is a common problem, but I haven't seen a thread yet with my specific situation. I have tried signing out and back in several times, as well as uninstalling and reinstalling the app. My projects folder is empty.

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1 reply

Kevin-Monahan
Community Manager
Community Manager
July 10, 2023

Hello @Scratch309946720ue1,

Sorry to hear about your troubles. Can you try a test with a new project? I have a feeling that the upgrade cannot affect projects that were created on other devices previously. The test with a new project might reveal why that is the case with your older projects created on your mobile device. Try it and report back. I invite the community to also chime in. I hope the advice helps.

 

Thanks,
Kevin

Kevin Monahan - Sr. Community and Engagement Strategist – Adobe Pro Video and Audio
Participant
July 10, 2023

I have created a new project on mobile and saw it replicated on desktop. I made edits on desktop and saw it replicated on mobile. My old projects that I had on mobile are still gone.

Kevin-Monahan
Community Manager
Community Manager
July 10, 2023

As I thought. Sorry about that...

Glad that new projects are working, though.

 

Kevin

Kevin Monahan - Sr. Community and Engagement Strategist – Adobe Pro Video and Audio