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defaultn6batusqkmlv
Participant
July 9, 2024
Question

Projects Won't Open! How is this issue still unresolved?!

  • July 9, 2024
  • 1 reply
  • 148 views

I was working on a project last night when Rush froze and I had to restart my computer.  After that, my projects aren't opening now.  Some older ones will open but none of my recent ones.  I can open Rush itself, but anytime I open a desired project I just get the grey screen without it ever going to the timeline.

 

Everything is up to date. I've cleared a lot of unrelated hard drive space. I've cleared the cache.  i've tried signing in/out of my acccount through the CC app, the "Help Menu", the Broswer, etc.  What gives?!!? Why are people still dealing with this issue years later? This is unacceptable!! I need this for work!

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    1 reply

    Kevin-Monahan
    Community Manager
    Kevin-MonahanCommunity Manager
    Community Manager
    July 9, 2024

    Hello @defaultn6batusqkmlv,

    I read your note. I understand that Rush hung, and you required a restart. After that, your project was not saved, and other projects were also lost in that process. I apologize for this behavior. I think that the issue can be blamed on the loss of Creative Cloud sync, which was suspended on Feb. 1, 2024.

     

    Without sync, a cascade of issues can occur if you experience a crash while working. If previous projects were not opened and saved locally since Feb. 1, I can see why you may have also lost other projects. That's terrible. I hope a community member can help find a solution for you. Otherwise, you may have to start over on these projects.

     

    Thanks,
    Kevin

    Kevin Monahan - Sr. Community and Engagement Strategist – Adobe Pro Video and Audio
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