Skip to main content
A
AngusGibbins
Participating Frequently
October 20, 2019
Question

"An error occurred" Trying to export to YouTube

  • October 20, 2019
  • 4 replies
  • 4011 views

Hi,

I'm trying to export a video to YouTube via Adobe Premiere Rush 1.2.8 on Windows 10 1903 an get a message "An error occurred".

 

The video appears in YouTube Studio and just sits there processing and never finishes.

 

Is there anyway of troubleshooting this at all? There's no details of the error log or any diagnostic information that I could find as to the cause of the error. I have uploaded a previous video a month ago without issue.

 

This software's a bit of a joke TBH. I used up my last 2 trial exports trying to upload this to YouTube, paid for the subscription and still can't get it.

    This topic has been closed for replies.

    4 replies

    S
    sam5C3A
    Participant
    June 6, 2022

    This software is really getting on my nerves. It constantly crashes and wont open again until I go into task manager and end everything associated with it. Also, it continually gives an error when trying to upload to youtube. I have about had it!!!!! If this next upload does not work, you can kiss this customer goodbye!

     

    L
    LUIZ5C4E
    Participant
    May 31, 2021

    Usually it has to do with some youtube field which are not correctly filled like  if your tags exceeded the limit allowed by youtube , and then Adobe P, does not show youtube error like when you upload by web browser.

     

      petergaraway
      Adobe Employee
      petergaraway
      Adobe Employee
      October 22, 2019

      Hi Angus, 

       

      Sorry for the trouble. I'll reach out to some team members that may have a better idea of how to what the issue may be here but wanted to ask and suggest a few things in the meantime. 

       

      1. Can you send a screenshot of the YouTube settings page in Rush? Please include the Advance Settings as well.  It will be helpful to see all of your settings. 

      2. Do you have another YouTube account you can attempt to upload to? This will be helpful to know if the issue is tied to a specific account. 

      3. Have you verified your YouTube account? I've seen non-verified accounts experience upload issues in the past. If you haven't done so, here's how to verify your account:

      https://support.google.com/youtube/answer/171664?hl=en#targetText=You%20can%20get%20started%20with,videos%20longer%20than%2015%20minutes

       

      Thanks for your time and feedback. 

       

      Best, 

       

      Peter 

      A
      AngusGibbinsAuthor
      Participating Frequently
      October 27, 2019

      Just tried it again and for some reason it works!! 

       

      Guessing there might've been an outage on YouTube's end.

       

      Why Adobe chooses to make so little logging and diagnostic information available to the end user is beyond me. I wasted so much time trying to troubleshoot this. 

      S
      Steve Grisetti
      Legend
      October 20, 2019

      How long is your video?

      Are you able to output an MP4 of your video to your computer?

       

      A
      AngusGibbinsAuthor
      Participating Frequently
      October 20, 2019

      2 mins and Yes. 

      S
      Steve Grisetti
      Legend
      October 21, 2019

      I'm not sure why you aren't able to upload to YouTube. Did you set up the connection and authorize the link between the program and YouTube?

      In any event, worst case you can always output your video as an MP4 to your device and then upload it to YouTube with your web browser or YouTube app.

        Terms & ConditionsAccessibility statement
        Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices