I'm struggling to export a video I made in Adobe Rush for Android (I have a Samsung S20+). First I had Rush for Samsung installed and made a quick video that was just a photo sideshow. It exported no problem. Now, I made an actual video- 90% of which is a video I filmed on my phone (so it's not like my phone can't support it). The rest of the video is an extra minute of photos and one title card. I've tried literally 10 times (restarting my phone, installing and uninstalling)..luckily this project is saved to my creative cloud. It keeps saying error while saving to disk, won't let me share to Instagram, tiktok, Facebook, YouTube nothing and won't even playback when it says it's done rendering- even though it's just a 4min HD video. The file is supposed to be less than 1GB, I have like 50GBs left on my phone and again it's a 4min video with no special effects or anything added..I don't understand the problem?? It will literally say "your video is done rendering and ready to share" but then a little pop up will say "error saving to disk!" and then any app I try to share to will say unable to process/error processing try later and there will be nothing in my gallery app either. I really don't want to have to transfer everything to my computer to do it again....wasn't that the whole selling point of this app?
This usually does the trick for me if it stalls out:
Closeout your project, and sign out of Rush and Creative Cloud ON ALL YOUR DEVICES.
RESTART YOUR COMPUTER/DEVICE, and make sure you don't have any memory-intensive ("RAM-hogging") apps running while you're starting up (I never run Photoshop, Illustrator, or Microsoft Office apps while working on videos).
Sign back into your Creative Cloud Desktop App. Then sign back into your mobile app(s).
(If the issue is with Windows, hold CTRL + SHIFT buttons while starting Adobe Rush - this will tell Rush you want a "fresh start" without losing your projects; it will open the Starter Tutorial like you were starting for the first time - simply close the tutorial, and your projects will be available.)
Open your project, and BE SURE TO WAIT for it to FULLY SYNC. Then try editing and/or exporting, and you should be good to go... but just in case:
IF NEEDED: double-check that any Adobe Fonts you may be using are activated and connected re-add any missing assets to the project bin
Last Resort: DUPLICATE the project and try working from the fresh copy.
Hope this helps!
Hope this helps! Make sure to press "✔ Correct Answer" on this post if this answers your question. Happy Creating! Anissa • @anissat