Skip to main content
T
Thom1903
Participant
June 25, 2021
Answered

"You do not have access Adobe team project service" error on Rush

  • June 25, 2021
  • 2 replies
  • 802 views

hey all, 

 

I hope you can help. I have seen a couple of posts about a similar issue, but none are showing as resolved so I dont know if they have been solved privately with the adobe team. 

 

When I load Adobe Rush, I get presented with the "you dont have access to Adobe Team Project Service" - upon closing the pop up I can not proceed any further. The "Create Project" option is greyed out and I cant access my local projects either. 

 

Im using Windows 10 Enterprise and this is an enterprise business account. 

 

Please help!

 

Thanks, 

 

Tom

    This topic has been closed for replies.
    Correct answer petergaraway

    Hi @Thom1903 , 

     

    We made a change on our end that we believe should resolve this issue. If the error persists, try signing out and back into Rush. 

     

    It would be great if you can let us know if the issue is not resolved or fixed. 

     

    Thank you,

     

    Peter  

    2 replies

    petergaraway
    Adobe Employee
    petergarawayCorrect answer
    Adobe Employee
    July 2, 2021

    Hi @Thom1903 , 

     

    We made a change on our end that we believe should resolve this issue. If the error persists, try signing out and back into Rush. 

     

    It would be great if you can let us know if the issue is not resolved or fixed. 

     

    Thank you,

     

    Peter  

    Kartika Rawat
    Community Manager
    Kartika RawatCommunity Manager
    Community Manager
    June 25, 2021

    Hi Tom!

    Sorry for the trouble. Can you let us know what happens when you turn off the internet? Does that help?

     

    Let us know.

    Thanks,

    Kartika

      T
      Thom1903Author
      Participant
      June 28, 2021

      Morning Kartika, 

       

      Thanks so much for getting back to me. I've just tried that now and it worked! I could then turn the wifi back on and it has let me use the application as normal. To test this out, I closed the app and restarted it again (with internet on) and it gave me the same error message as described previously. So the problem must lay with some sync'ing/connecting that the app is trying to do on startup?

       

      Thanks again for your help, 

       

      Tom

        Terms & ConditionsAccessibility statement
        Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices