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adams82855197
Participating Frequently
December 6, 2023
Question

Rush 2.9 update did not fix export issue

  • December 6, 2023
  • 4 replies
  • 1108 views

Hey Adobe Team,

 

I was one of the users having exporting issues on my iPhone 15 Pro with Rush 2.8 and iOS 17.1. I updated to Rush 2.9 as soon as I saw it in the App Store, and I'm still having the same rendering issue with my existing project. I currently have iOS 17.1.2. 

This is a project I created before the 2.9 update. I did a quick test in a new project by re-uploading one of the 4k video files used in my existing project, as well as a few images, and this new project didn't seem to have rendering issues. I haven't gone through to recreate the full project yet and test it, because it's a larger one that will take me a couple days to recreate (which I'm hoping to avoid). The existing project makes a 20ish minute long video, made up of a few dozen 4k videos recorded on my iPhone (no cinematic mode...all 30fps or 60fps), cut and edited with a few transitions, speed changes, and music.

 

Hoping you have some insight. Was the bug fix supposed to allow me to render pre-existing projects?

    This topic has been closed for replies.

    4 replies

    G
    Gabriellejdunn
    Participant
    December 9, 2023

    I can't event get that far. After the most recent update Rush crashed within 60 seconds of me opening the program. I'm running on the most recent version of IOS on my IPad Pro. I've tried every troubleshoot I can think of, including reducing the amount of data stored on my account, deleting and reinstalling the software etc. 

     

    I've just has to restart a project with a new subscription on Filmora because Rush is inaccessible and it's due next week. Absolutely devestated - hours and hours of work down the drain because of this issue. I've loved this software before now but am confused about why there is no resolution after over a week? 

    A
    adams82855197Author
    Participating Frequently
    December 20, 2023

    Hey everyone, just a quick update:

     

    I restarted my project in CapCut, doing the clip editing of all of the HEVC videos, as well as a voiceover, and exported it into a 22 minute HEVC video file (30FPS in 4K). CapCut didn't really have great options for sound editing, so I did that (including adding multiple background tracks, transitions, etc.) in a new Rush project with my newly created video file.

     

    Even though the new file was a 22 minute HEVC file, Rush rendered it with all the additional sound editing and added music without issue. Not sure which part of all of that made it work, but it did.


    I'll probably continue editing larger projects in this manner until I hear more certainly that Rush can handle the editing and exporting again.

    Kevin J. Monahan Jr.
    Community Manager
    Kevin J. Monahan Jr.Community Manager
    Community Manager
    December 6, 2023

    Hi @adams82855197 - Hi @woodshaped,

    I spoke with the team and they said that they can’t imagine that the fix only works on new projects to be true.  They asked if it was possible that your existing projects are using HEVC footage, and new ones are not?

     

    Let the community know. Sorry again for the situation.

     

    Thanks,
    Kevin

    Kevin Monahan - Sr. Community and Engagement Strategist – Adobe Pro Video and Audio
      A
      adams82855197Author
      Participating Frequently
      December 6, 2023

      Hi Kevin,

      Thank you again for looking into this for us. A good portion of the video files are HEVC format, because unfortunately that's the only codec iPhones allow 4k 60fps footage to be shot in. Both projects are using the same HEVC files, though the original project has significantly more, as the newer project was just a test with a couple videos I created for the sake of testing the new update.

      I'm testing the new one again, and I do see that even rendering one HEVC video that's roughly 1.5 minutes long takes a very long time (timing it now, and I'm at 67% after 15 minutes).

      I'm not sure if this helps, but I have used some HEVC videos in the past for similar lengthed projects (10-20 minute videos) and haven't had the crashing issue.

        D
        daboWorks
        Participating Frequently
        December 13, 2023

        I am in the same boat. The update did fix the bug for one video export for a couple days, but now the same problem is back on ios 17.2.


        I have the same issues. It started with a delay when I scrub through my project so I deleted over 8gb of data just to ensure it wasn't my phone. Over the past few days it's gotten worse now I'm completely haulted from completing my work. This is extremely inconvenient considering that there's never a lag when Adobe takes my monthly subscription. If anyone is looking for an alternative "LumaFusion" works great.

          Kevin J. Monahan Jr.
          Community Manager
          Kevin J. Monahan Jr.Community Manager
          Community Manager
          December 6, 2023

          Hey there, @adams82855197,

          Thanks for the note and for the info you provided. Helpful.

          quote

          I'm still having the same rendering issue with my existing project. I currently have iOS 17.1.2. This is a project I created before the 2.9 update.

           

          I did a quick test in a new project by re-uploading one of the 4k video files used in my existing project, as well as a few images, and this new project didn't seem to have rendering issues.

           

          Hoping you have some insight. Was the bug fix supposed to allow me to render pre-existing projects?

           

          It certainly sounds like the issue still occurs on updated projects. I apologize that happened to you. This can happen with any NLE, unfortunately. The bugs still live in projects that are updated while new projects are free of the bug. I've been in the same situation, so I know how it feels. Not good.

           

          Again, this is a user to user forum, but let me ask engineering if they have any insight here. I am sorry for the frustration. 

           

          Thanks,
          Kevin

           

          P.S. I have upvoted all discussions related to this issue.

          Kevin Monahan - Sr. Community and Engagement Strategist – Adobe Pro Video and Audio
            A
            adams82855197Author
            Participating Frequently
            December 6, 2023

            PS: For troubleshooting I've tried offloading and reinstalling the app, hard resetting my phone, exporting in airplane mode, trying different export settings, and exporting with sync turned off.

              W
              woodshaped
              Participant
              December 6, 2023

              Same exact issue here. Cannot export video. I will try and start over

                Kevin J. Monahan Jr.
                Community Manager
                Kevin J. Monahan Jr.Community Manager
                Community Manager
                December 6, 2023

                Sorry @woodshaped. Was this a new project or an updated one? Let the community know.

                 

                Thanks,
                Kevin

                Kevin Monahan - Sr. Community and Engagement Strategist – Adobe Pro Video and Audio
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