Skip to main content
M
maryann617
Participating Frequently
January 6, 2021
Question

Rush // Audio greyed out

  • January 6, 2021
  • 1 reply
  • 1494 views

No matter what music track I use, it's greyed out. Even Adobe stock music. What is going on? Why is the audio not working? (Voiceover works, but music doesn't.) I'm using my iPhone for 100% of footage, music, editing, etc. 

This topic has been closed for replies.

1 reply

Kartika Rawat
Community Manager
Kartika RawatCommunity Manager
Community Manager
January 7, 2021

Hi Maryann!

Really sorry about the trouble. We can get this checked. Could you share a screen recording that displays the issue? Also, what type of account do you have (education/work or individual)?

Looking forward to your response.

Thanks,

Kartika

 

M
maryann617Author
Participating Frequently
January 11, 2021

Hi Kartika! 

Missed your note the other day. I'm still having the problem. This is a normal account. I've attached a screenshot of the issue. Also, it doesn't matter what track I select: all get greyed out!

 

 

Thanks for your help!

Maryann

Kartika Rawat
Community Manager
Kartika RawatCommunity Manager
Community Manager
January 13, 2021

That's weird! Which device are you using? Also, are you importing Rush soundtracks? 

Kartika

Terms & ConditionsAccessibility statement
Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices