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M
maryann617
Participating Frequently
January 6, 2021
Question

Rush // Audio greyed out

  • January 6, 2021
  • 1 reply
  • 1494 views

No matter what music track I use, it's greyed out. Even Adobe stock music. What is going on? Why is the audio not working? (Voiceover works, but music doesn't.) I'm using my iPhone for 100% of footage, music, editing, etc. 

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1 reply

Kartika Rawat
Community Manager
Kartika RawatCommunity Manager
Community Manager
January 7, 2021

Hi Maryann!

Really sorry about the trouble. We can get this checked. Could you share a screen recording that displays the issue? Also, what type of account do you have (education/work or individual)?

Looking forward to your response.

Thanks,

Kartika

 

M
maryann617Author
Participating Frequently
January 11, 2021

Hi Kartika! 

Missed your note the other day. I'm still having the problem. This is a normal account. I've attached a screenshot of the issue. Also, it doesn't matter what track I select: all get greyed out!

 

 

Thanks for your help!

Maryann

Kartika Rawat
Community Manager
Kartika RawatCommunity Manager
Community Manager
January 15, 2021

 

Hi Kartika!

 

It is FRUSTRATING to say the least! I am using an iPhone 8. Regular size. And it does NOT matter what music I'm using. It ALL gets greyed out. 

 

I included music from Adobe Rush in this snapshok 


Thanks for the screenshot. It helps. I have the same device and can't reproduce the issue. Could you confirm if the Audio track is not muted? See the image for reference:

 

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