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ellenm62357931
ellenm62357931
Participant
April 6, 2020
Answered

Rush causes display problems with green and pink screen

  • April 6, 2020
  • 3 replies
  • 1650 views

Adobe Rush just installed on iMac 2013, running Mojave. Rush open for about 5 minutes, added a few clips to the timeline, played the video, then tried to look at the menus. Menus appeared in random places on the screen in fuzzy pink and green colors, both in Rush and in other apps when I switched away from Rush. Not ready for use.

 

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Correct answer Kartika Rawat

Hi there!

Welcome to the Rush community. The green and pink screen indicates your GPU driver is not compatible. As you're on Mac,  I'd recommend you to update your macOS. 

Let us know if it brings any change.

Thank you,

Kartika

 

3 replies

C
clhdivine
Participant
November 5, 2020

I too am having this issue, both my Mac and Rush are up to date.

Catalina version 10.15.7, Rush 1.5.34

    A
    anniel49156325
    Participant
    December 7, 2020

    Yes, same here. Super frustrating. Just updated to Big Sur

    caroline_edits
    Community Manager
    caroline_editsCommunity Manager
    Community Manager
    April 8, 2020

    Hey EllenM!

    So sorry for the display issue! I wonder if the solution listed in this HelpX document will fix it!

     

    Let us know,

    Caroline

    ellenm62357931
    ellenm62357931Author
    Participant
    April 8, 2020

    Thank you for the suggestion. However on the Help page, it says Rush does not have rendering preferences, and I have a mac, so I cannot install the suggested driver. 

    Kartika Rawat
    Community Manager
    Kartika RawatCommunity ManagerCorrect answer
    Community Manager
    April 7, 2020

    Hi there!

    Welcome to the Rush community. The green and pink screen indicates your GPU driver is not compatible. As you're on Mac,  I'd recommend you to update your macOS. 

    Let us know if it brings any change.

    Thank you,

    Kartika

     

      ellenm62357931
      ellenm62357931Author
      Participant
      April 14, 2020

      OK, that's a good answer, although I can't update past Mohave yet untl I get a virtual machine in place that can run the apps I need that will not be updated. Rush will have to wait a bit.

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