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CanalogSE
CanalogSE
Known Participant
January 7, 2022
Question

Rush does not accept my MOV video files (Windows PC)

  • January 7, 2022
  • 1 reply
  • 4035 views

What's wrong - the Premiere Rush software installed on my PC with W10 OS does not accept my MOV video files...(the mp4's are ok, but not MOV...

 

I have asked Adobe support twice re this, but their answer/help still has not reached me...

    This topic has been closed for replies.

    1 reply

    Kevin J. Monahan Jr.
    Community Manager
    Kevin J. Monahan Jr.Community Manager
    Community Manager
    January 7, 2022

    Hi CanalogSE,

    Sorry about that. I have some .mov files I shot on my iPhone. They are 4K HEVC. They import fine. What is the codec inside the .mov wrapper? Is it H.264 or HEVC? Something else? You can inspect that stuff by running it through MediaInfo, which is share/freeware you can download. https://mediaarea.net/en/MediaInfo

     

    Give us details so we can troubleshoot from there.

     

    Thanks,
    Kevin

    Kevin Monahan - Sr. Community and Engagement Strategist – Adobe Pro Video and Audio
    CanalogSE
    CanalogSEAuthor
    Known Participant
    January 7, 2022

    Hi Kevin!

    Ok...here is the info I hope you need...enclosed is a jpeg file, a screen shot from my PC computer, after having installed the recommended info software, and thus examined one of the .mov files in question. 

     

    Alright? 

    Regards

    B. Norhager/Sweden

      Kevin J. Monahan Jr.
      Community Manager
      Kevin J. Monahan Jr.Community Manager
      Community Manager
      January 8, 2022

      Dear Mr. Norhager,

      Thank you so much for the screenshot. Appreciated! Yes, this is HEVC and it looks as though WIN 11 needs to have that codec expressly installed in order to work in Premiere Pro. I got some info here. Hope it helps you. Report back with the results for the good of the community, if you have time. Thanks in advance!

       

      Respectfully Yours,
      Kevin

      Kevin Monahan - Sr. Community and Engagement Strategist – Adobe Pro Video and Audio
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