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Rush doesn't show my projects when I open the app

Community Beginner ,
May 26, 2020 May 26, 2020

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I can't seem to open my projects from Adobe Rush on my desktop. Every time the app opens the thumbnail doesn't even show the regular RU (rush). It doesn't show my projects or anything at all whenever I open the app. I tried installing the earlier versions before the update but none seem to work. need help!

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Crash , Desktop version , Freeze or hang , Performance , Preview

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correct answers 1 Correct answer

Community Beginner , May 27, 2020 May 27, 2020

Finally worked, Just pressed Alt + adobe premiere rush icon (on my taskbar) to reset preference and now it started working again. Thank you for the help.

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Community Expert ,
May 27, 2020 May 27, 2020

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Which processor do you have on which operating system? How much free space is left on your hard drive?

 

Are you opening Rush from the Creative Cloud Desktop window?

 

I'm not sure what you mean by "Every time the app opens the thumbnail doesn't even show the regular RU (rush)."

 

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Community Beginner ,
May 27, 2020 May 27, 2020

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My computer is on a 64-bit operating system with 16GB RAM, 52.9GB free of 111GB on Drive C, and yes I am opening Rush on the Creative Cloud Desktop window. This problem started occuring right after I updated the app.

 

What I meant by that was it didn't show the RU thumbnail on the taskbar (the one on the bottom of the screen), it only showed a white square thunmbnail...but it's showing now. My problem really is, when it opens I can only see the *File Edit Clip etc and everything else is just blank. I don't see my projects that I created or even just the standard home screen where you see a New Project, Open Project options. There's just blank space. It looks like this. blank.png

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New Here ,
Aug 16, 2022 Aug 16, 2022

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did you ever get this resolved? I'm struggling with same issue

 

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Community Beginner ,
May 27, 2020 May 27, 2020

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Finally worked, Just pressed Alt + adobe premiere rush icon (on my taskbar) to reset preference and now it started working again. Thank you for the help.

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Community Beginner ,
Aug 13, 2022 Aug 13, 2022

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I've done that - didn't work - I've uninstalled, reinstalled still doesn't work - I've been in contact with ADOBE and they haven't been able to help - I' now at the end of my rope - time to switch software

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New Here ,
Aug 16, 2022 Aug 16, 2022

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I am in same boat as you. Did you get this resolved? my issues started a day after yours

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New Here ,
May 04, 2023 May 04, 2023

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just opened Rush and no projects at all. I had been working on an important and have lost everything.

 

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New Here ,
Feb 22, 2024 Feb 22, 2024

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Did you manage to find your files? I've just reset the preferences because all the Overlays were missing and now my projects have vanished.

 

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