Participating Frequently

Question

Rush got stuck at preparing media (mac)

Hi,

New user to Premiere Rush, never successfully got it running.

I always stuck at the "preparing media", the loading bar never shows progress. And when I click "cancel", it fully stucks and I had to force leave.

Newest MacBook Pro......

Model Name: MacBook Pro

Model Identifier: MacBookPro15,2

Processor Name: Intel Core i5

Processor Speed: 2,4 GHz

Number of Processors: 1

Total Number of Cores: 4

L2 Cache (per Core): 256 KB

L3 Cache: 6 MB

Hyper-Threading Technology: Enabled

Memory: 8 GB

I have read other post about this, but never found real solutions.

Look for help !

This topic has been closed for replies.

Adobe Employee

Hi Tingscat,

Looks like you've been reading a bit but if you haven't come across this solution please try it out.

Hope this does the trick! If not, please let us know.

Peter

Participating Frequently

Hi Peter, unfortunately it doesn't work....

Adobe Employee

Bummer! Sorry, this is happening. Can you please do the following

To gather a “Sample Process” if you’re running OS X:

Launch the “Activity Monitor” application
Select Rush (while it's not responding)
Once Rush is selected, click the “Sample Process” button at the top and a new window will
Choose the Save.. button and select a location to which you wish to save the Sample Process
You can now share the Sample Process with us

Also, getting your logs would be helpful. You can access those here:

~/Library/Application Support/Adobe/Common/Team Projects Local Hub

Last question, how much disk space and CC space do you have available?

Thanks again!

Peter

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