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Rush iOS app says "no internet connection" even though all my other apps are able to connect to www

New Here ,
Apr 21, 2024 Apr 21, 2024

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Hi, Rush won't connect on my iPad or iPhone, says there is no network, even though all other apps work find and are connected. Can dear tech support please help?

 

(I tried to get help with your chatbot, but it abruptly ends conversation when saying it will put me in touch with an agent. Bit unnerving have to say...)

 

Thanks!

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Cloud sync , Error or problem

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correct answers 1 Pinned Reply

Adobe Employee , May 10, 2024 May 10, 2024

Hi @defaultxbh151opgggq,

I have not heard back from you in quite some time. Are you still having trouble? The warning is likely a bug related to the removal of sync. I will let the team know.

 

Thanks,
Kevin

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New Here ,
Apr 23, 2024 Apr 23, 2024

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Agreed...I have the same problem.  on the Your Projects Page in the top right corner it has a white triangle with an exclamation point that says "No network connection. Only projects you have previously opened on this device will be available." I am running version 2.10(1).  in Settings, My Account is looked in correctly and it says All files synced on the My account page.  

I am connected via Wifi and 4G cellular data and 

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Adobe Employee ,
Apr 23, 2024 Apr 23, 2024

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Hi @Jeff36931980loki,

The culprit is likely to do with sync. See: https://helpx.adobe.com/premiere-rush/kb/creative-cloud-files-end-of-life-for-premiere-rush.html.

 

Can you disable "Use cellular for sync" in Preferences > Settings > Sync Documents? Let us know if it helps. I apologize for the hassle.

 

Thanks,

Kevin

Kevin Monahan - Sr. Community & Engagement Strategist – Pro Video and Audio

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New Here ,
May 26, 2024 May 26, 2024

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Hi Kevin - i am having the same issue with the triangle and no option to sync. The link does not seem to help me...

 

Can you clarify where the :Use cellular for sync" in Preferences > Settings > Sync Documents is - IOS? within Premiere Rush?

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Adobe Employee ,
May 28, 2024 May 28, 2024

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Check the gear icon. The warning can be ignored. It is a remnant of sync being removed. I did tell the team about it.

 

Thanks,

Kevin

Kevin Monahan - Sr. Community & Engagement Strategist – Pro Video and Audio

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New Here ,
Jun 02, 2024 Jun 02, 2024

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the gear icon doesnt give me any sync options

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Adobe Employee ,
Jun 10, 2024 Jun 10, 2024

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Right, there should no longer be any sync going on. Sync was removed in February. Sorry about that.

 

Thanks,
Kevin

Kevin Monahan - Sr. Community & Engagement Strategist – Pro Video and Audio

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Adobe Employee ,
May 10, 2024 May 10, 2024

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Hi @defaultxbh151opgggq,

I have not heard back from you in quite some time. Are you still having trouble? The warning is likely a bug related to the removal of sync. I will let the team know.

 

Thanks,
Kevin

Kevin Monahan - Sr. Community & Engagement Strategist – Pro Video and Audio

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New Here ,
Aug 23, 2024 Aug 23, 2024

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I am having this issue. I have a Rush project on my iPad. I want to sync to cloud so I can open on another device and work from there. 

 

I only have the triangle saying I have no connection. 

How can I resolve this. 

I want to be able to access my projects from different devices. 

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Adobe Employee ,
Aug 26, 2024 Aug 26, 2024

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Sync with Creative Cloud is no longer available, @lokimac12. Sorry about that. See this article: https://helpx.adobe.com/premiere-rush/kb/creative-cloud-files-end-of-life-for-premiere-rush.html

 

Thanks,
Kevin

Kevin Monahan - Sr. Community & Engagement Strategist – Pro Video and Audio

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Explorer ,
Oct 08, 2024 Oct 08, 2024

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Thanks for that link Kevin.

 

I am a Creative Cloud subscriber and am testing out Rush app. I was working on a test Rush project on my Macbook, and switched over to my iPhone to try the editing features there. I wanted to open the test Rush project I had been working on, but see the "no internet connection" message. Adobe killing the Creative Cloud sync makes Rush worthless.

 

Why does Adobe promote Rush as being an app to "create videos that connect with your audience from wherever you work" when that is not true?

 

This was a very frustrating test of a new app and I plan on deleting Rush from my devices.

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New Here ,
Oct 30, 2024 Oct 30, 2024

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I have the same problem, same error

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Adobe Employee ,
Oct 30, 2024 Oct 30, 2024

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You can ignore the error @ryans34016183 - and the team is aware of the issue. Hopefully, they'll fix it. You should be OK to complete your projects in spite of the warning. Sorry for the hassle.

 

Thanks,
Kevin

 

Kevin Monahan - Sr. Community & Engagement Strategist – Pro Video and Audio

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Explorer ,
Oct 31, 2024 Oct 31, 2024

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Is the"No network connection" warning connected to Adobe no longer allows Rush mobile to sync with Creative Cloud? Losing Creative Cloud syncing is a serious roadblock to using Rush.

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Adobe Employee ,
Nov 01, 2024 Nov 01, 2024

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I hear you, @jamesh70351631. As a Rush user, I don't like it either. I'm sorry that the removal occurred.

 

Thanks,
Kevin

 

Kevin Monahan - Sr. Community & Engagement Strategist – Pro Video and Audio

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