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Rush iOS app says "no internet connection" even though all my other apps are able to connect to www

New Here ,
Apr 21, 2024 Apr 21, 2024

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Hi, Rush won't connect on my iPad or iPhone, says there is no network, even though all other apps work find and are connected. Can dear tech support please help?

 

(I tried to get help with your chatbot, but it abruptly ends conversation when saying it will put me in touch with an agent. Bit unnerving have to say...)

 

Thanks!

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Cloud sync , Error or problem

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correct answers 1 Pinned Reply

Adobe Employee , May 10, 2024 May 10, 2024

Hi @defaultxbh151opgggq,

I have not heard back from you in quite some time. Are you still having trouble? The warning is likely a bug related to the removal of sync. I will let the team know.

 

Thanks,
Kevin

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New Here ,
Apr 23, 2024 Apr 23, 2024

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Agreed...I have the same problem.  on the Your Projects Page in the top right corner it has a white triangle with an exclamation point that says "No network connection. Only projects you have previously opened on this device will be available." I am running version 2.10(1).  in Settings, My Account is looked in correctly and it says All files synced on the My account page.  

I am connected via Wifi and 4G cellular data and 

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Adobe Employee ,
Apr 23, 2024 Apr 23, 2024

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Hi @Jeff36931980loki,

The culprit is likely to do with sync. See: https://helpx.adobe.com/premiere-rush/kb/creative-cloud-files-end-of-life-for-premiere-rush.html.

 

Can you disable "Use cellular for sync" in Preferences > Settings > Sync Documents? Let us know if it helps. I apologize for the hassle.

 

Thanks,

Kevin

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Adobe Employee ,
May 10, 2024 May 10, 2024

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Hi @defaultxbh151opgggq,

I have not heard back from you in quite some time. Are you still having trouble? The warning is likely a bug related to the removal of sync. I will let the team know.

 

Thanks,
Kevin

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