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Participant
February 18, 2021
Question

Rush keeps on crashing (usually after I add an image to a video)

  • February 18, 2021
  • 1 reply
  • 521 views

I have abatnd new laptop (with Ryzen 7, 16GB Ram, multicore etc etc.....) but since I installed Rush on it yesterday I´ve barely been able to work with it for more than 5 minutes. I need to add images to my videos but almost every time I do, the programme starts to freeze. Instead of showing the image with the soundtrack underneath, it will usually show a frozen image of the original video instead. Even when i then try to play another, seperate part of the clip, these begin to freeze, too. Based on the sheer number of complaints from users, i´m getting a little worried that this was an expensive mistake

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1 reply

Kartika Rawat
Community Manager
Community Manager
February 19, 2021

Hi Ryan!

Sorry about the performance issue. Can you provide the following information?

  • What type of files are you editing (codec/ format, frame rate, frame size)?
  • Can you try resetting the preferences? 
  • Could you check if there's an update available for your GPU driver?

 

Let us know.

Thanks,

Kartika

Ryan5C0CAuthor
Participant
March 1, 2021
Preferences have been reset - this has not changed anything

GPU driver is fully updated

Frame size 1920 x 1080, frame rate 30.5 per sec, format mp4. All clips
shot on a Samsung Galaxy S9 which fulfils the specs needed for Rush.

Honestly, the last couple of weeks have been incredibly frustrating and I
feel aggrieved that I´m paying for something that is completely unusable.
If I cant find a solution soon , I´m going to have to request a refund or
an upgrade to a more reliable package
Kevin-Monahan
Community Manager
Community Manager
March 1, 2021

Hey Ryan,

Sorry about this. Can you control the size of your images? You don't want them to be too large for a HD video. 2K frame size is more than enough to pan and zoom. I like to preprocess images in Photoshop before editing with them. Do you have access to an image editing program? Hope we can help.

 

Thanks,
Kevin

Kevin Monahan - Sr. Community and Engagement Strategist – Adobe Pro Video and Audio