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Y
Yichen5C9E
Participant
November 8, 2020
Question

Rush not importing mp4, mov, or mpeg 4 on iPad app

  • November 8, 2020
  • 3 replies
  • 2406 views

Hello, 

 

I just tried to add a MOV file imported from my MacBook Pro to my iPad 7 gen, and it says file type not supported. After that, I imported it to photos app and it said the same thing. I also tried to change the movie format to mp4, mov, mpeg 4 using file master, none of them worked. I would like to know why because it says that Adobe rush should be able to import mov, mp4 AND mpeg 4 file types, yet none work!

    This topic has been closed for replies.

    3 replies

    M
    Marshall31006350qdwg
    Participant
    July 11, 2023

    Have we found a solution to this? I'm having this problem now and it's extremely frustrating. Never had an issue like this before but now only on my iPad Pro 11 inch, instead of importing the videos to a project it just says the file type isn't supported and doesn't import them. But they import fine on my PC.

    Kevin-Monahan
    Community Manager
    Kevin-MonahanCommunity Manager
    Community Manager
    July 11, 2023

    Hi @Marshall31006350qdwg,

    I read your post. Thanks for the info. We do need to reproduce the issue first. Can you upload a sample file to DropBox, Creative Cloud or Google Drive and share it with us? That way, we can test the file out. I can also file a bug for you if it won't work here, as well.

     

    Thanks,
    Kevin

    Kevin Monahan - Sr. Community and Engagement Strategist – Adobe Pro Video and Audio
    Y
    Yichen5C9EAuthor
    Participant
    November 19, 2020

    Hello,

    The device I used to record the footage is an Intel MacBook Pro I bought during early this year (you won't find it on the Apple website, they don't sell that exact MacBook anymore). I used the Apple recorder to record it, the file is a QuickTime movie, with the extension .MOV (I tried mp4, doesn't work either). When I import into rush from the Files app, I get a file not supported error (attachment below). When I save the file to my Photos application and then use camera roll to import into rush, The bar will travel really quickly to 100% full and then go all the way back, and nothing will happen. 


     

     

    Kartika Rawat
    Community Manager
    Kartika RawatCommunity Manager
    Community Manager
    November 27, 2020

    Thanks for the reply. Could you share a sample file with us for testing? 

    Kartika

    M
    Mr. Baem
    Participant
    April 12, 2023

    I still have the same problem. I imported mp4 videos from my android smartphone in the fotos app on the iPad. They cannot be imported. Is there a solution for thus issue?

    Kartika Rawat
    Community Manager
    Kartika RawatCommunity Manager
    Community Manager
    November 18, 2020

    Hi Yichen! 

    Sorry about the trouble. We can get this checked. 

    • Can you let us know the codec of the files?
    • Which device have you used to capture the footage?
    • Could you share a screenshot of the message that you're getting?

    Let us know. Happy to help.

    Thanks,

    Kartika

     

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