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J
jackmckeogh
Participating Frequently
April 23, 2020
Question

Rush not including audio when importing video tracks

  • April 23, 2020
  • 3 replies
  • 1683 views

I'm running Rush on a OnePlus 7 pro and it's as smooth as silk. Love it.

One problem. 

When I attempt to import HD video files from my Fuji XH1 camera rush does not include audio in the clip.  Video plays great. 

I can play the same clip on the same phone with a different media player, so I'm sure audio is there.  Video recorded by the

phone plays in Rush with audio.  

This topic has been closed for replies.

3 replies

J
jackmckeoghAuthor
Participating Frequently
April 29, 2020

https://www.dropbox.com/s/w7vpjngxz8dw3cz/RSIheli%20-%20Sequence%2001.mp4?dl=0

 

Receipt requested

Jack.McKeogh

J
jackmckeoghAuthor
Participating Frequently
April 29, 2020

Sorry this was a file converted by Media Encoder.

 

Let me find original.  

J
jackmckeoghAuthor
Participating Frequently
April 29, 2020

https://www.dropbox.com/s/79z206ikx5q6xe0/2020_0317_06100600%282%29.mov?dl=0

 

MOV file from Fuji XH1 camera.  

petergaraway
Adobe Employee
petergaraway
Adobe Employee
April 29, 2020

Hi Jack, 

 

It would be super helpful if you can upload a file from your Fuji XH1 camera that we can look at. We'd be happy to look into it and see why those files are not working correctly. 

 

Thanks, 

 

Peter

 

 

 

 

    J
    jackmckeoghAuthor
    Participating Frequently
    April 29, 2020

    What's the best way to get you a file?

    Kartika Rawat
    Community Manager
    Kartika RawatCommunity Manager
    Community Manager
    April 28, 2020

    Hi there!

    Thanks for writing in. Could you share more info with us?

    • What type of media files are they ( codec/ format)?

    I wonder if it's listed under supported formats: https://helpx.adobe.com/in/premiere-rush/help/import-footage.html#file-format-support

    Looking forward to your response.

    Kartika

     

    J
    jackmckeoghAuthor
    Participating Frequently
    April 29, 2020
    Fuji XH1 camera output video file specs:

    VIDEO : MOV H.264,
    high bitrate.50-200 Mb/sec
    Audio,. PCM 48000 Hz @ 1356 kbps

    I have read your Acceptable specs grid.
    Does not mention MOV files.
    One user group recommends converting to:
    MP4 .264, bitrate same as source
    Audio change PCM to AAC @256kbps.
    Have not yet been successful with my attempts.
    Still trying.


    I was able to transfer video to my phone using Fuji camera app installed on
    phone.
    I can also transfer direct to phone with high speed SD chip reader.

    Video played on the phone but not when imported to RUSH.
    My phone is a OnePlus 7 pro with high capacity memory and processor:
    256GB ROM,
    8GB RAM.
    Snapdragon h855 processor.
    Android sys 10.
    I LOVE love love the way Rush runs on this device!!
    Super smooth and no lag or stutter.

    What I'm doing is creating web content on the fly on location.
    Heavy equipment tutoruals with sound on tape and B roll.
    Occasionally I'll need to use video lenses I can't emulate on the phone,
    like GoPro or cine lenses.

    I'm using a free trial of Media Encoder.
    still learning particulars, source and destination files.
    Nw
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