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Rush not loading - Stays on black screen

New Here ,
Jul 19, 2020 Jul 19, 2020

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Hello !

 

I have just purchased and installed adobe Rush for video editing. I open it, and it doesnt load. Stays stuck on the main black screen with a blue loading circle. How can I get it to work ? I uninstalled and re installed it, still doenst work. I also tried to update and restart my computer. Nothing works. 

 

I have optic fiber internet 1go plugged directly via ethernet cable and a decent computer (I live stream with it) so I highly doubt it is on my end with the gear. 

 

Please help and many thanks.

TOPICS
Desktop version , Error or problem , Freeze or hang , Performance

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Community Expert ,
Jul 20, 2020 Jul 20, 2020

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What device are you editing on and what operating system? How muchy free space is left on this device?

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Adobe Employee ,
Jul 21, 2020 Jul 21, 2020

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Hi there!

We're seeing similar reports from other users as well. However, we need more information on this to provide you relevant troubleshooting steps. As asked by Steve, please provide your system details (OS, CPU, RAM, GPU)? 

Looking forward to your response.

 

Thanks,

Kartika

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