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Xenia Croft
Participant
July 19, 2020
Question

Rush not loading - Stays on black screen

  • July 19, 2020
  • 2 replies
  • 282 views

Hello !

 

I have just purchased and installed adobe Rush for video editing. I open it, and it doesnt load. Stays stuck on the main black screen with a blue loading circle. How can I get it to work ? I uninstalled and re installed it, still doenst work. I also tried to update and restart my computer. Nothing works. 

 

I have optic fiber internet 1go plugged directly via ethernet cable and a decent computer (I live stream with it) so I highly doubt it is on my end with the gear. 

 

Please help and many thanks.

This topic has been closed for replies.

2 replies

Kartika Rawat
Community Manager
Community Manager
July 21, 2020

Hi there!

We're seeing similar reports from other users as well. However, we need more information on this to provide you relevant troubleshooting steps. As asked by Steve, please provide your system details (OS, CPU, RAM, GPU)? 

Looking forward to your response.

 

Thanks,

Kartika

Legend
July 20, 2020

What device are you editing on and what operating system? How muchy free space is left on this device?