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TFU_INFO
Participant
October 17, 2018
Question

Rush on Desktop not opening projects

  • October 17, 2018
  • 6 replies
  • 3836 views

Giving Rush on desktop a shot; it opens to the Open Project screen, but once I click on a project it hangs on a grey screen with no options available. I do run Premiere Pro and AE on this system without an issue. Additionally, I am accessing this via Adobe for Teams, so if this is the same error as that one, please confirm.

iOS versions of the software are working fine.

Thanks!

My system specs are:

Mac Pro (Late 2013) - macOS High Sierra 10.13.6

3 GHz 8-Core Intel Xeon E5

64 GB RAM

GPU - AMD FirePro D500 3072 MB

    This topic has been closed for replies.

    6 replies

    H
    heidi_michel
    Participant
    July 13, 2020

    Same error is happening here - Rush simply doesn't work.

    (single monitor here, win10)

    caroline_edits
    Community Manager
    caroline_editsCommunity Manager
    Community Manager
    November 8, 2018

    Hey there, folks!

    Has anyone been able to solve their issues using any of the solutions suggested by PG or Vinay? Could you let me know how you fixed it? Or let me know if it's still not working for you.

    Thanks!

    Caroline

    petergaraway
    Adobe Employee
    petergaraway
    Adobe Employee
    November 5, 2018

    Hello TFU_INFO and kaylac43224247

    Sorry for the trouble you're having getting Rush working properly. Can I have you guys perform two things for me?

    1. Type `cat /etc/hosts` in Terminal. Share the output.

    2. Open the OS Activity Monitor, as soon as Rush hangs, get a process sample of Rush

    Here are instructions how to do that 

    This information will be very helpful in determining what's going wrong here.

    Thanks for patience and help! You can DM me the info.

    PG

    P
    Pinky18
    Participant
    October 29, 2018

    I am having this exact issue. Created something on the iOS iPhone X but it refuses to render instead Keeps crashing whilst rendering. So tried to open It on desktop but it just hangs whilst trying to open. I have a feeling it’s something to do with adobes cloud

    Kevin-Monahan
    Community Manager
    Kevin-MonahanCommunity Manager
    Community Manager
    October 27, 2018

    Hi,

    Is your issue resolved yet? Let me know.

    Thanks,
    Kevin

    Kevin Monahan - Sr. Community and Engagement Strategist – Adobe Pro Video and Audio
    Rameez_Khan
    Rameez_Khan
    Legend
    October 17, 2018

    Hi TFU_INFO,

    Welcome to the Rush community and thanks for using the product.

    • Are you able to create a new project?
    • Are you using multiple monitors?
    • Are you able to see and access the menu bar? If yes, can you try the traditional File > New > Project method to create a new project?

    Additionally, do you mind posting a screenshot of the Rush interface?

    Thanks,

    Rameez

      T
      TFU_INFOAuthor
      Participant
      October 18, 2018

      To answer your questions:

      Regarding a new project, yes and no. I attempted to create a new project with media on that particular workstation but it hung up (beach ballin', as we like to call it) before I had to force quit. Upon re-entering the software, a new project was there, but showed no media. I can create a new project on the mobile version. Additionally, I can open that project in Premiere.

      Yes, I am using 2 monitors.

      I can access the menu bar, but the File>New>Project method hangs as well.

      As for screen shots, I took a few before posting, however, they are local to that machine. I can post them Monday when I am back at the office.

      Lastly, and I'm not entirely sure this is related, but after the update I had severe issues with Premiere and After Effects. (Premiere 2019 not rendering or linking files. )

      Let me know if you need any further info.

      Thanks!

      Kevin-Monahan
      Community Manager
      Kevin-MonahanCommunity Manager
      Community Manager
      October 18, 2018

      Hi TFU_INFO,

      I believe this issue may have to do with your Teams licensing. Let me investigate this issue and I will report back with any pertinent info.

      Thanks,
      Kevin

      Kevin Monahan - Sr. Community and Engagement Strategist – Adobe Pro Video and Audio
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