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K
KUEI-DL
Participant
May 26, 2020
Question

Rush on iOs doesn't recognize CreativeCloud subscription

  • May 26, 2020
  • 1 reply
  • 570 views

Hey there,

we are trying our very best to produce our crossmedia project at our University in the current circumstances and therefore need to use Premiere Rush so students can work from home with their phones as they can't rent cameras right now.
Unfortunately it doesn't work on phones right now as Rush seems to not recognize the Cloud subscription even though we log in with our IDs that are subscribed. The app always limits us to 3 exports like in the free version. On desktop everything works fine but on the phones just no chance.
Anyone experienced this bug as well and maybe know a solution?
It's really frustrating for all students and we can't find a solution...

Thanks in forward
David Lehmeyer

This topic has been closed for replies.

1 reply

Kartika Rawat
Community Manager
Kartika RawatCommunity Manager
Community Manager
May 28, 2020

Hi David!

We're sorry for the frustrating experience. Are you using your university Ids for signing in? Could you try to sing out an back into your Creative Cloud account? 

Let us know if that helps.

Thanks,

Kartika

K
KUEI-DLAuthor
Participant
June 2, 2020

Hi Kartika,
thanks for your quick response.
Yes I am using my university ID to sign in.
Signing out and back in unfortunately did not help.
Kind Regards
David

Kartika Rawat
Community Manager
Kartika RawatCommunity Manager
Community Manager
June 2, 2020
Thanks for the reply. I hope this helps: https://helpx.adobe.com/in/premiere-rush/kb/known-issues.html#Accountrelatedissues Let me know if you have any questions. Kartika
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