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jamesc8272865
Participant
November 22, 2018
Answered

Rush Project Won't Load

  • November 22, 2018
  • 16 replies
  • 21410 views

I have one project that will not open... other projects will open, but not this one.

I was editing the project, exited the program, went right back in and it won't load. When I click on the project it just shows a grey window, nothing else.

Is there anything I can try?

    This topic has been closed for replies.
    Correct answer robertmazzo

    I think at times you have to completely LOGOUT of Adobe, which you do from the Adobe Cloud Application (the main application which allows you to launch all your adobe apps).

    16 replies

    T
    ted939
    Known Participant
    May 28, 2023

    I'm having similar problem on Premiere Rush on my iPhone.  I worked long editing a project, then clicked the home icon, and it's been stuck on rotating circle screen for a while.

     

    The app won't allow me to click anything on it.

    I have iOS 16.5.

    I just left that blue circle spinning for the last 8 hours, and still no better.

     

    I'm worried to just close Rush and relaunch it, as I'm afraid I'll lose all my work.

    What do I do?

     

    Thanks!

    Ted

    T
    Thibault26717560k5ir
    Participant
    October 22, 2022

    So out of rage I started clicking at random and suddenly my project started showing. Grey screen has been solved with this for me. That's all I can add to this thread.

    A
    Alborg
    Participant
    June 29, 2022

    I get this issue quite frequently when using Adobe Rush.  It's very frustrating that the product doesn't work smoothly but I've found a fix that works for me. I have over 20 years of experience in IT support so familiar with diagnosing and triaging issues.  Previous suggestions don't always work 100%.  Of course you need enough disk space to run the app, you need an internet connect to sync with the cloud, your laptop spec needs to meet minimum requirement, all very basic.  You can try quitting the app and relaunching, turning sync on or off, duplicating the affected project or restarting your laptop completely.  These measures don't always work.  I suggest when opening your project from the Home sreen, when it fails and you are left with a blank screen, go to File - New - Project.  Attach a picture and create a new project.  Once created and you are back on the Home Screen try launching your original project again.  This method got me back up and running when all the others failed.  Adobe your product is crap.

    A
    Alborg
    Participant
    June 29, 2022

    BTW when you create the new project, whatever issue is cause this will cause the project creation process to hang and fail.  When the creation hangs Ctrl Alt Del task manger - end task on Rush.  When you relaunch Rush you will see the new project thumbnail (So it was created....!?).  Then click on your original project that had the issue and it should load.

    S
    saras2471311
    Participant
    September 1, 2021

    This is frustrating, I have spend hours on a project, and suddenly it dissapears. I have loged in, loged out, turned of, turned on etc. etc. Nothing helps.

    Yes my MacBook pro meets the minimum criteria. I pay money for the program and it wont work. Rather bad if you ask me!

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      rozyanvaz
      Participant
      September 9, 2021

      This is the same issue I've faced and tried everything on this thread. All other projects on Rush are opening except the one. The app didn't even crash this time, I just exited the project and went to the home screen to make sure it was saved and couldn't get back in after. Can someone suggest any alternative methods of fixing this? 

      D
      defaultmntu3j5r62xd
      Participant
      September 20, 2021

      I'm having the same issue, I have spent a while editing my video and now whenever I try to load into it, it just brings me to a blank grey screen. I have tryed making copies and signing in and out but nothing has worked. If you have found a solution to this problem please let me know.

      K
      kt7ON
      Participant
      June 29, 2021

      how long was the video you are trying to access? I am having the same problem with a 30 minute video, and if I try to oepn other shorter projects they work fine. 

      G
      gingergenie2019
      Participant
      June 29, 2021
      It’s 8 minutes long so not that I don’t think. It’s so infuriating

      Lizzi Mills
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        kt7ON
        Participant
        June 29, 2021

        I got mine to work, and it is about 30 mins, so time limit is doesnt affect it. I cant really expalin what I did, I kind of just waited a bit and then opened it up again. It may be something to do with internet connection problems, but other than that I dont know.

        G
        gingergenie2019
        Participant
        June 17, 2021

        I have this problem too.  Was in the middle of editing and although I can see the thumbnail, when I click on it, the timeline doesn't open - I'm so annoyed, as there's hours of work I can't access! What do I do?

        R
        robertmazzoCorrect answer
        Inspiring
        June 17, 2021

        I think at times you have to completely LOGOUT of Adobe, which you do from the Adobe Cloud Application (the main application which allows you to launch all your adobe apps).

          J
          jo_weiner
          Participant
          June 19, 2021

          I've tried everything suggested in this thread as well and literally nothing has helped

            F
            Frankie Mami
            Participating Frequently
            May 8, 2021

            Premiere Rush never worked for me either.

             

            R
            robertmazzo
            Inspiring
            August 12, 2020

            This has been happening to me often. I literally sign out then sign back in.

            I also downloaded Adobe Cloud to get updates, and I can sign in/out via that desktop app as well.

              M
              Maria Antonia5FF9
              Participant
              November 20, 2020

              Me too. Works with the same steps. sign out / sign in.

              Misterwoodman
              Misterwoodman
              Participant
              April 27, 2020

              Similar issue in that only one project won't load. I was editing it today when it crashed. I restarted Rush and when I click on the project thumbnail, the screen goes blank for a second and returns to the main screen of thumbnails. Other projects can be edited. Here's a screencast video showing the issue: 
              https://share.vidyard.com/watch/tyGfhCrt32D6bYmfgf9Hv6?

                kelins31246816
                kelins31246816
                Participant
                June 1, 2020

                I am having the exact same issue with a project that was almost finished.

                Many hours of work and I'm wondering if it is lost now.

                  A
                  atelieredokko
                  Participant
                  August 9, 2020

                  Spent 6 hours on a project and having the exact problem as you both 😞 

                   

                  Click on project thumbnail --> Screen goes blank --> Returns to main thumbnails screen... 😞

                    F
                    frankiet23327923
                    Participant
                    April 27, 2020

                    (solved) Have the same problem, went to help and sign in, then restart Rush, did it for me.

                      S
                      ShawnSysAdmin
                      Participant
                      August 9, 2020

                      Thanks Frankie.  I went to the Help menu too, signed off, and then clicked sign on in the Help menu and that fixed the problem for me. 😃

                        Kristie-ish
                        Kristie-ish
                        Participant
                        September 2, 2020

                        Thank you, Frankie. I have been struggling with Rush opening every time I use it. I even chatted online with someone from Adobe to get it going last week and it was fine, but today it happened again. I signed out, signed back in and it worked! Agree - seems like there is a glitch here and it could easily be fixed!! But, at least I have a work-around now. Thanks again!

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