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Itai Nadav
Itai Nadav
Participating Frequently
July 29, 2020
Answered

Rush stuck on "Fetching Projects"

  • July 29, 2020
  • 10 replies
  • 3085 views

Unfortunately, Rush (mobile) is no longer available for me because it won't pass the opening screen.

When I run the app, it just showing an endless blue rotating circle, that said "Fetching Projects" forever.

I also can't crete new project. I'm getting an Error. 

Needless to say that I tried to sign in and out, re-install clear my phone cache, etc'.

On my desktop version, it works.

 

Rush version: 1.5.25.607

Android OS ver: 10

Model: Galaxy S9

 

    This topic has been closed for replies.
    Correct answer petergaraway

    Hi all! So sorry for the trouble the past few days. We've fixed the issue and have a new build available in the Play Store. Please update to version 1.5.25.653 - If you do not see it available, please restart your phone and check again. 

     

    Thanks for your patience!  

    10 replies

    T
    ted939
    Known Participant
    May 28, 2023

    I'm having similar problem on Premiere Rush on my iPhone.  I worked long editing a project, then clicked the home icon, and it's been stuck on rotating circle screen for a while.

     

    The app won't allow me to click anything on it.

    I have iOS 16.5.

    I just left that blue circle spinning for the last 8 hours, and still no better.

     

    I'm worried to just close Rush and relaunch it, as I'm afraid I'll lose all my work.

    What do I do?

     

    Thanks!

    Ted

    N
    nato246421336fak
    Participant
    October 7, 2022

    2 years passed from this troubleshoot and I see same Rush fetching project stuck problem. Android, the most recent app version (checked in Google play, no updates for the app) Motorola Edge 20 Pro. Please advise  

    petergaraway
    Adobe Employee
    petergarawayCorrect answer
    Adobe Employee
    August 18, 2020

    Hi all! So sorry for the trouble the past few days. We've fixed the issue and have a new build available in the Play Store. Please update to version 1.5.25.653 - If you do not see it available, please restart your phone and check again. 

     

    Thanks for your patience!  

      D
      defaultsr13dgjpy7fd
      Participant
      August 19, 2020

      Thanks, this worked. 🙂

      D
      defaultsr13dgjpy7fd
      Participant
      August 18, 2020

      Same issue. Was running fine a few days ago. Tried reinstalling

       

      OnePlus 7 pro

      Android 10

      Shippy140
      Shippy140
      Participant
      August 18, 2020

      I am stuck at fetching projects. Note 10+

      B
      Burrow5E96
      Participant
      August 17, 2020

      Same issue, 
      App version: 1.5.26.623
      Samsung Note 10

      RCHMM2022
      RCHMM2022
      Participant
      August 14, 2020

      Same problem. 
      Updated on August 12th.  Now on version 1.5.26.630

      Using Google Pixel 2, Android 10.

      TheHoaryHound
      TheHoaryHound
      Known Participant
      August 7, 2020

      I have the same problem, same phone .. Galaxy S9

      D
      diegohco
      Participant
      August 7, 2020

      Same here with S10+

       

      MEATBALL
      MEATBALL
      Participant
      August 15, 2020

      I also am having this issue with the Samsung Note10+.  Uninstalled, reinstalled, logged in and out.  Nothing but the "Fetching Projects" page. 

      A
      ApromiseMade
      Participant
      July 29, 2020

      Having the same issue. Tried deleting and clearing the cache to no prevail. 

      Kartika Rawat
      Community Manager
      Kartika RawatCommunity Manager
      Community Manager
      July 29, 2020

      Hi Dane,

      Which device are you using for Rush? Also, would you mind sharing the application version you're working on?

      Let us know.

      Thanks,

      Kartika

      Kartika Rawat
      Community Manager
      Kartika RawatCommunity Manager
      Community Manager
      July 29, 2020

      Hey Itai!

      Uh oh! That's not ideal. Thanks for trying troubleshooting steps of your own.

      • Was it working fine in the previous version?

      Let me share this to our product team for some suggestions.

      I'll update you as soon as I got any information on this.

       

      Let us know if you have any questions.

       

      Kartika

       

      Itai Nadav
      Itai NadavAuthor
      Participating Frequently
      August 5, 2020

      Hello again.
      Although the last update, I'm Still having the problem.
      BUT
      I have Galaxy S9 so I tried to delete the app and installed the "Premiere Rush for Samsung" and it works. 
      It's a few versions behind, but I can get to my projects, so it something.
      App version: 1.5.26.623

      Will be happy to get back to the current version and of course to the beta versions, which I'm participating in.


        TheHoaryHound
        TheHoaryHound
        Known Participant
        August 7, 2020

        Itai, I have the same situation.

         

        Do you know if the Samsung version of Rush will work with the Beta on Windows?

         

         

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