Unfortunately, Rush (mobile) is no longer available for me because it won't pass the opening screen.
When I run the app, it just showing an endless blue rotating circle, that said "Fetching Projects" forever.
I also can't crete new project. I'm getting an Error.
Needless to say that I tried to sign in and out, re-install clear my phone cache, etc'.
On my desktop version, it works.
Rush version: 126.96.36.1997
Android OS ver: 10
Model: Galaxy S9
Uh oh! That's not ideal. Thanks for trying troubleshooting steps of your own.
Let me share this to our product team for some suggestions.
I'll update you as soon as I got any information on this.
Let us know if you have any questions.
Although the last update, I'm Still having the problem.
I have Galaxy S9 so I tried to delete the app and installed the "Premiere Rush for Samsung" and it works.
It's a few versions behind, but I can get to my projects, so it something.
App version: 188.8.131.523
Will be happy to get back to the current version and of course to the beta versions, which I'm participating in.
Itai, I have the same situation.
Do you know if the Samsung version of Rush will work with the Beta on Windows?
Well, I don't see any problem. I'm working on Samsung, and as far as I remember I'm on Beta program On Android and macOS (of course that the Samsung ver. is no Beta)
Having the same issue. Tried deleting and clearing the cache to no prevail.
Which device are you using for Rush? Also, would you mind sharing the application version you're working on?
Let us know.
I have the same problem, same phone .. Galaxy S9
Same here with S10+
I also am having this issue with the Samsung Note10+. Uninstalled, reinstalled, logged in and out. Nothing but the "Fetching Projects" page.
Updated on August 12th. Now on version 184.108.40.2060
Using Google Pixel 2, Android 10.
App version: 220.127.116.113
Samsung Note 10
I am stuck at fetching projects. Note 10+
Same issue. Was running fine a few days ago. Tried reinstalling
OnePlus 7 pro
Hi all! So sorry for the trouble the past few days. We've fixed the issue and have a new build available in the Play Store. Please update to version 18.104.22.1683 - If you do not see it available, please restart your phone and check again.
Thanks for your patience!
Thanks, this worked. 🙂
Wasn't here for a while.
I've just install latest version 22.214.171.1243 and it works. (I also have a new phone, so I don't know if this also the reason)
Well - back to business! 🙂
2 years passed from this troubleshoot and I see same Rush fetching project stuck problem. Android, the most recent app version (checked in Google play, no updates for the app) Motorola Edge 20 Pro. Please advise
I'm having similar problem on Premiere Rush on my iPhone. I worked long editing a project, then clicked the home icon, and it's been stuck on rotating circle screen for a while.
The app won't allow me to click anything on it.
I have iOS 16.5.
I just left that blue circle spinning for the last 8 hours, and still no better.
I'm worried to just close Rush and relaunch it, as I'm afraid I'll lose all my work.
What do I do?