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davidc12239972
Participant
November 9, 2018
Answered

Rush won't load projects on desktop or iPhone app.

  • November 9, 2018
  • 4 replies
  • 5355 views

I have a couple of projects I've been passing off between my iPhone and desktop. When I tried to load one up today, I got a blue spinning wheel, then nothing. The app just reverted back to the projects page. The same thing for my iPhone. The projects are there but they won't load up. All the media appears to be in the cloud as well.

I created a new project and uploaded some media. However, when I tried to hand it off to my desktop, the file wouldn't load. To make things worse, it also showed three untitled projects in my projects folder. When I went back and checked the projects on my phone, it had several random Untitled projects as well. I can't open or delete these random Untitled projects.

Both versions of rush (on my Mac and iPhone) are up to date.

What's going on?

    This topic has been closed for replies.
    Correct answer petergaraway

    Hi David,

    I'm very sorry for the inconvenience. We're aware of a large server outage. We're trying to get this resolved ASAP. I'll update as soon as I know more.

    For now, you can create local only projects or if your project is both local and synced you can disable sync and then open your project.

    Apologies again. Stand by,

    Peter

    4 replies

    S
    sincere_friends5EBE
    Participant
    April 30, 2020

    I create projects on my phone and they are shared in the cloud to my desktop. I can see the project on my desktop but when I click to open it, the project appears on my desktop as "void" image boxes.  No image appears. I'm under the gun here and I need assistance. 

      MiriamBOK
      MiriamBOK
      Participant
      April 30, 2020

      Same here. Went through all the troubleshooting steps, still no solution. Waiting for Adobe Support to react...

      avn3d
      avn3d
      Participant
      July 11, 2020

      Same here.
      couldnt find a solunition anywhere.
      this software have proved to be a shitstorm bomb, should have sticked to premiere.

      petergaraway
      Adobe Employee
      petergaraway
      Adobe Employee
      November 9, 2018

      Synced projects are back to functioning as normal. If you have any issues please let us know.

      Thanks for your patience.

      PG

      D
      davidc12239972Author
      Participant
      November 13, 2018

      It works now (though it seemed the server was again down earlier). Currently, all my projects are updating between mobile and desktop.

        petergaraway
        Adobe Employee
        petergarawayCorrect answer
        Adobe Employee
        November 9, 2018

        Hi David,

        I'm very sorry for the inconvenience. We're aware of a large server outage. We're trying to get this resolved ASAP. I'll update as soon as I know more.

        For now, you can create local only projects or if your project is both local and synced you can disable sync and then open your project.

        Apologies again. Stand by,

        Peter

        M
        Morriz5EF4
        Participant
        October 21, 2021

        Hello... neither online or offline projects open on Rush open... I already deacreased versions.  What should we do?   - 2021!  

        caroline_edits
        Community Manager
        caroline_editsCommunity Manager
        Community Manager
        November 9, 2018

        Hey there, dpcharpe.

        I've gotta shoot you straight, I haven't heard of this happening before. I've got a couple of questions, and then I can try to recreate the problem on my computer to see if I can figure out what the problem is. My first guess is that you have a ghost in your computer creating all these new projects, but I'll keep thinking.

        Here's the info I need with some examples of the answers so you know what to look for in your specs! Do me a favor and copy and paste this into a reply with your info put in. Totally okay if you can't find every piece on this list, just give me what you can.

        COMPUTER INFO

        • OS: Windows 10 Pro
        • Processor: Intel Core i7-5960X CPU @ 3.00GHz
        • Installed memory: 64.0 GB
        • System type: 64-bit Operating System, x64-based processor
        • Motherboard: ASRock MB-X99XK31
        • Graphics Card: GeForce 980Ti

        HARD DRIVE INFO Areca, Thunderbolt, RAID 0, 29.1 TB

        PROJECT INFO

        • Premiere Version: Premiere Pro CC (2015.2 Release) 9.2.0 (41) Build
        • Footage: R3D, 5120x2160, 23.976fps, REDcode 6:1, DRAGONcolor2, REDgamma4, Roughly 55 hours of footage (about 14.9 TB)
        • TRT of timeline: about 2 hours
        • All production audio files are on a separate drive as the footage
        • Current project file size: 29.8 MB
        D
        davidc12239972Author
        Participant
        November 9, 2018

        Hi Caroline,

        Computer Info:

        MacOS High Sierra Version 10.13.6

        Processor: 2.3 GHz Intel Xeon W

        Memory: 128 GB 2666 MHz DDR4

        Graphics: Radeon Pro Vega 64 16368 MB

        Memory:  128 GB

        Phone:

        iPhone 7

        iOS 12.01.1

        Project Info

        Not sure where to find this with Rush. I looked in my Cloud, but only see the media, not any of the project files.

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