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matts71381374
Participant
October 18, 2018
Question

Rush won't open - new macbook retina pro

  • October 18, 2018
  • 1 reply
  • 885 views

I cannot get Rush to open on my macbook retina pro (2.9GHZ i9 with 16gb of ram).  It stays on the splash screen for 2 minutes, then eventually get to an opening projects screen which never goes away.  I can hit cancel on that box, but then I get to an application screen with a rotating progress graphic that never, and i mean ever, stops and opens the program.

    This topic has been closed for replies.

    1 reply

    Vidya Sagar
    Adobe Employee
    Vidya Sagar
    Adobe Employee
    October 18, 2018

    Hi matts71381374,

    Sorry for the trouble. What is the OS version number? Are you logged in as an Administrator?

    Is it possible to login to a different Admin account in OS and try launching the application?

    Thanks,

    Vidya

    M
    matts71381374Author
    Participant
    October 18, 2018

    I am on macOS Mojave (10.14).  I am logged in as admin.  In fact, my account is the only account on this computer.

    M
    mayjain7130546
    Participating Frequently
    October 18, 2018

    Hi matts71381374,

    Sorry for the trouble. Can you try the following-

    • Close Rush (Verify with Activity Monitor)
    • Sign out from Creative Cloud(Thor) and close it (Verify with Activity Monitor)
    • Launch Creative Cloud and sign back
    • Launch Rush (Wait for a few seconds/minutes if needed)
    • If it still doesn;'t work, try restarting the system.

    I hope it work.  You can also submit feature requests for anything you would like to see in Rush here : Premiere Rush: Hot (168 ideas) – Adobe video & audio apps

    Keep highlighting your doubts. !

    Thanks,

    Mayjain

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