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Rush won't open - new macbook retina pro

New Here ,
Oct 17, 2018 Oct 17, 2018

I cannot get Rush to open on my macbook retina pro (2.9GHZ i9 with 16gb of ram).  It stays on the splash screen for 2 minutes, then eventually get to an opening projects screen which never goes away.  I can hit cancel on that box, but then I get to an application screen with a rotating progress graphic that never, and i mean ever, stops and opens the program.

806
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Adobe Employee ,
Oct 18, 2018 Oct 18, 2018

Hi matts71381374,

Sorry for the trouble. What is the OS version number? Are you logged in as an Administrator?

Is it possible to login to a different Admin account in OS and try launching the application?

Thanks,

Vidya

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New Here ,
Oct 18, 2018 Oct 18, 2018

I am on macOS Mojave (10.14).  I am logged in as admin.  In fact, my account is the only account on this computer.

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Adobe Employee ,
Oct 18, 2018 Oct 18, 2018

Hi matts71381374,

Sorry for the trouble. Can you try the following-

  • Close Rush (Verify with Activity Monitor)
  • Sign out from Creative Cloud(Thor) and close it (Verify with Activity Monitor)
  • Launch Creative Cloud and sign back
  • Launch Rush (Wait for a few seconds/minutes if needed)
  • If it still doesn;'t work, try restarting the system.

I hope it work.  You can also submit feature requests for anything you would like to see in Rush here : Premiere Rush: Hot (168 ideas) – Adobe video & audio apps

Keep highlighting your doubts. !

Thanks,

Mayjain

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New Here ,
Oct 18, 2018 Oct 18, 2018

I tried those steps and even uninstalled and reinstalled Rush.  Nothing is working.

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Adobe Employee ,
Oct 18, 2018 Oct 18, 2018

Hi Matt,

I have sent you a PM.

//Vinay

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New Here ,
Jul 24, 2020 Jul 24, 2020

hello! I realize this thread is 2 years old but I am having the same problem. I just subscribed to the photography plan and I wanna use RU but it won't go past the project page with a constant spinning wheel. Please help me ASAP, lots of work to get done to clients soon!

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New Here ,
Jul 24, 2020 Jul 24, 2020
LATEST

by the way, I have done all that you recommended to matts713. uninstalled and reinstalled and the same problem!

 

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