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Teran38095320e11b
Participant
June 17, 2024
Question

Support iPhone JPEG File Format

  • June 17, 2024
  • 1 reply
  • 638 views

Half my content is unusable in Adobe Rush because I get error messages saying the file type is not compatible. My camera settings are configured to most compatible and the file type is indeed JPEG. For how reature rich Adobe products are, Rush should support ALL file types used by Android and iPhone users. Why pay for an app that doesnt do what it claims? How do I fix this problem with any file conversions?

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    1 reply

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    Teran38095320e11bAuthor
    Participant
    June 17, 2024

    Correction: how do I fix the issue WITHOUT any file conversions?

    Kevin-Monahan
    Community Manager
    Kevin-MonahanCommunity Manager
    Community Manager
    June 17, 2024

    Hello @Teran38095320e11b,

    I'm not sure why you can't import an image via your iPhone. I have an older iPhone XS Max, and it works just fine. What kind of iPhone are you running? If it is a newer one, are you shooting in any of the advanced modes? Have you tried any other formats? That could be the issue since the Rush importer has not been updated for some time. Let the community know if a workaround might solve the problem for now. Sorry for the issue.

     

    Thanks,
    Kevin

    Kevin Monahan - Sr. Community and Engagement Strategist – Adobe Pro Video and Audio
    T
    Teran38095320e11bAuthor
    Participant
    June 19, 2024

    I have an iPhone 15 Pro, and the only 2 modes are "high efficiency" and "most compatible". The high efficiency mode definitely causes Rush import problems because the file type is HEIC and is an Apple-developled format to save on memory. The most compatible mode takes pictures in the JPEG format which "should" work in Rush.

     

    I learned about all this when my default setting auto updated to HEIC and I wanted to make a stop-motion video with ~250 HEIC photos that Rush could not import. It took me a few hours to figure out a way to convert from HEIC to JPEG, but the preventative solution was to switch to the most compatible mode. And I've made a few videos since without any issues. Which is why I'm frustrated this go around, the Rush app should definitely be able to import JPEG images.

     

    Is Portrait Mode considered advanced? All these pictures with taken with Portait Mode. I'm hoping to avoid spending hours converting most of my photos just to use the app.

     

    What will it take to get Adobe to update the import process?

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