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A
Alexvilla17392474
Participant
April 21, 2020
Question

Syncing problems with Rush (red screen )

  • April 21, 2020
  • 2 replies
  • 2047 views

It looks like Adobe rush on the mobile and desktop are not best friends, it takes hours to synchronize the first second and then nothing happens. I was reading it should take seconds. As you can see on the photo, its a 42 sec. Video syncing since several hours.

 

I can't find the video inside creative cloud.

 

Doesn't make sense this service.

 

Title edited by mod

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    2 replies

    Kartika Rawat
    Community Manager
    Kartika RawatCommunity Manager
    Community Manager
    April 22, 2020

    Hi there!

    We're sorry about this. Could you share more info? 

    Looking forward to your response.

    Thank you,

    Kartika

    A
    Alexvilla17392474Author
    Participant
    April 29, 2020

    Thanks for your kind support

     

    I´m using the mobile app with Android as camera version V1.5.8.3306 and it works perfect but I can´t Sync between devices with Mac desktop application V1.5.8

     

    What type of media are you working with (codec/format, frame rate, frame size)? I don´t know what does that mean, Think MP4, 16:9.

     

    Thanks for your support.

     

    Cheers

    MiriamBOK
    MiriamBOK
    Participant
    May 1, 2020

    I have exactly the same issue, and it's not the first time. I've followed the troubleshooting steps but it still will not sync between my mobile and my laptop (that's what sync means in this context and how it's used in this software).
    I'm on high-speed wifi, I've also tried with a short video clip which comes out with distorted colours when synced between my iPhone and my laptop.

    I thought it might be my graphic card, but I have no problem watching videos or film clips anywhere else.

    Please help with finding a solution to this frustrating problem. Thanks!

    S
    Steve Grisetti
    Legend
    April 21, 2020

    What do you mean by "synchronizing"? Synchronizing means matching a clip's audio to its video.

    What are you synchronizing and how are you doing it?

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