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pierret18811376
Inspiring
May 31, 2019
Question

the video freezes during the play

  • May 31, 2019
  • 2 replies
  • 2320 views

In last version of premiere rush (1.1.0) on windows 10, I have created a project. If I quit and reopen premiere rush and select again this project, Rush load the project, but then when I try to play it the video freezes during the play (the time count is playing and I hear the sound but the image of the video is freezing).

PS : my original video file is of 1 Go. I suspect that in a case of an heavy video file size, Premiere Rush has some difficulty to play.

With a light video file there is no problem.

    This topic has been closed for replies.

    2 replies

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    Gwendolyn227752594mn9
    Participant
    May 24, 2022

    I unsynch my project with adobe cloud and STILL my playbacks are all glitchy and freeze when the music runs through fine. I'm at about the point of getting rid of adobe because this is ridiculous. does adobe offer a downloadable rush software I can put on my laptop? If not, I'll have to find another program to use. This glitchiness wastes a LOT of my time and creates too much frustration worth the hassle.

    anissa_thompson
    Community Expert
    anissa_thompsonCommunity Expert
    Community Expert
    May 31, 2019

    I discovered that projects I started on my phone needed to sometimes be re-synced to make sure they fully connected when I opened them on my Win 10 setup. Check the icons next to your projects' names to see which mode they're in (either a cloud or a cloud in front of a computer screen):

    Be sure your internet connection is strong; you might need to wait a moment for all the assets to push to your computer.

    Hope this helps! Make sure to press "✔ Correct Answer" on this post if this answers your question. Happy Creating!Anissa • @anissat
    P
    pierret18811376Author
    Inspiring
    May 31, 2019

    Hi Anissa,

    You are talking about sync problem.

    I think you are right, because I have noticed that for this video file of 1 Go :

    - if I create a project by checking "sync with cloud" : the play is freezing for the image of the video (but I can hear the sound during the play).

    - if I create a project by unchecking "sync with the cloud" : no problem, the play of the video is OK !

    PS : I have a good internet connection.

    It seems that Premiere rush has some difficulty to sync with a heavy video file (1Go).

    anissa_thompson
    Community Expert
    anissa_thompsonCommunity Expert
    Community Expert
    May 31, 2019

    Hey Pierre...

    That sounds about right. I'm not familiar with 1 Go, but one project of mine had multiple video sources that needed to be pulled in, and every time I went to play it, I'd get audio but no video (at least not for an inordinate/unacceptable amount of time). Then again, this was also in an earlier release; have you had a chance to update your mobile apps and desktop CC apps?

    Hope this helps! Make sure to press "✔ Correct Answer" on this post if this answers your question. Happy Creating!Anissa • @anissat
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