Trying Free Trial of Rush, Stuck on Blue Circle and Tutorial

[AtlasZer0]

When I open Rush, it stays on the loading screen permanently. I'm running the free trial version to test it out to see if I want to subscribe. I've looked across the web and this support forum for what to do to fix it. 

Running the program as Admin does not fix it.

Switching the display adapter does not fix it. (Nor do I think that's a good fix in general)

Signing out and then signing back in will get me to the tutorial, but then I get stuck on the preparing video loading bar.

I really want this app to work for me. I have 32 gb RAM, i5-10600k, Radeon RX 480 gpu.

Please help. Thanks.

[Kartika Rawat]

Hi there!

We're sorry about that. What happens when you launch Rush while the internet is turned off? Does that help?

Looking forward to your response.

Thanks,

Kartika

[AtlasZer0]

It says that my subscription can't be verified because I'm not connected to the internet and I can't continue into the program.

[AtlasZer0]

I also want to mention that deleting all the folders inside the Premiere Rush folder does fix it to a degree, but then when I try to make a new project, it gets stuck on "Preparing Media" and I have to force close the program, and upon reopening, it goes back to the blue circle.

[Kartika Rawat]

It looks like we'll need to hop on a remote session to troubleshoot this further. Can you reach out to us via phone or chat here? http://helpx.adobe.com/contact.html

Thanks! 

Kartika

[petergaraway]

Hi @AtlasZer0 ! 

I'm very sorry you're experiencing this issue. We're actively investigating what may be causing it. If you could please follow these steps and provide these log files, we would greatly appreciate it. 

1. Quit Rush 
2. Go to C:\Users\<username>\AppData\Roaming\Adobe\Premiere Rush\1.5
3. Place the attached files into the 1.5 folder 
4. Launch Rush 
5. After Rush is in a bad state, quit Rush 
6. Go to C:\Users\<username>\AppData\Roaming\Adobe\Premiere Rush\1.5\logs 
7. Share the log files with us 

Hopefully, these logs will give us a better idea of what's going wrong. I'm working on getting similar steps for Mac users. 

Thank you! 

[Julia5EC7]

Hi! I am dealing with a similar issue on a Mac. My project won't open and I am extremely frustrated because I was in the middle of editing it. I have researched multiple threads on this issue and have not found a solution. Can I share my log files with you and is there a solution for Mac users?

[smidrel]

I have the same problem! Truly I am going to quit Adobe Premiere Rush for ever. The problem with "blue curcle" is annoying. I've tried so many variants to solve it, but failed. Nothing helps. Recently I have bought a new laptop running on Windows 10 and install Adobe Rush on it and do you believe? I have the same problem that I have on my PC. 

[petergaraway]

@smidrel Sorry you're dealing with this issue. Can you please follow these steps to try to determine what's causing this for some users? 

1. Quit Rush 
2. Go to C:\Users\<username>\AppData\Roaming\Adobe\Premiere Rush\1.5
3. Place the attached files into the 1.5 folder 
4. Launch Rush 
5. After Rush is in a bad state, quit Rush 
6. Go to C:\Users\<username>\AppData\Roaming\Adobe\Premiere Rush\1.5\logs 
7. Share the log files with us 

Thank you! 

Peter 

[OlivierCourmontagne]

Hi there,

I have the exact same issue with the 1.5.58 version of Rush. When I rollback to the previous version, the software work but i cannot share and publish any videos since I don't run the last version of Premiere Rush.

I have a windows 10 and recent and decent Dell laptop computer, can Adobe help us please ??

Best regards,

Olivier C.

[petergaraway · Accepted solution]

Hi @AtlasZer0 @OlivierCourmontagne @smidrel @Julia5EC7 

Thanks so much for everyone's feedback and patience. We believe we have a good understanding of what's causing this, thanks to your help, and will be working on a permanent fix. 

Until that fix is available (fix date not known yet), the best thing to do is

1. Roll back to the previous version of Rush (15.54)

or

2. Edit while disconnected from the internet (option 1 likely to be the best option).  

Again we're sorry for this inconvenience and hope to resolve this issue soon. 

Thanks again for your help and patience.

I'll try to update this thread once fixed.   

Petre 

[OlivierCourmontagne]

Hi Peter,

Unfortunately, rolling back to previous version will not allow us to save our work, as the app asks to upgrade to do so.

Btw please find the error log of Rush

Hope you will fix that issue soon. Thanks a lot.

OC

[ted939]

I'm having a similar problem on Premiere Rush on my iPhone.

I worked long editing a project, then tried exporting the video several times, in different formats, and each time, after the progress bar almost got to 100%, it would give error message saying unable to export.

I then thought to close/quit Rush, then restart, and see if that helped, so I began that process by clicking the home icon (thinking that would put it through the proper saving of the project, but when I clicked the home icon, it got stuck on rotating circle screen.

I left that blue circle spinning for the last 8 hours, and still no better.

The app won't allow me to click anything on it.

I have iOS 16.5.

I'm worried to just close/quit Rush and relaunch it, as I'm afraid I'll lose all my work.

What do I do?

Thanks!

Ted