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A
AtlasZer0
Participant
April 29, 2021
Answered

Trying Free Trial of Rush, Stuck on Blue Circle and Tutorial

  • April 29, 2021
  • 6 replies
  • 4166 views

When I open Rush, it stays on the loading screen permanently. I'm running the free trial version to test it out to see if I want to subscribe. I've looked across the web and this support forum for what to do to fix it. 

 

Running the program as Admin does not fix it.

Switching the display adapter does not fix it. (Nor do I think that's a good fix in general)

Signing out and then signing back in will get me to the tutorial, but then I get stuck on the preparing video loading bar.

 

I really want this app to work for me. I have 32 gb RAM, i5-10600k, Radeon RX 480 gpu.

Please help. Thanks.

    Correct answer petergaraway

    Hi @AtlasZer0 @OlivierCourmontagne @smidrel @Julia5EC7 

     

    Thanks so much for everyone's feedback and patience. We believe we have a good understanding of what's causing this, thanks to your help, and will be working on a permanent fix. 

     

    Until that fix is available (fix date not known yet), the best thing to do is

    1. Roll back to the previous version of Rush (15.54)

    or

    2. Edit while disconnected from the internet (option 1 likely to be the best option).  

     

    Again we're sorry for this inconvenience and hope to resolve this issue soon. 

     

    Thanks again for your help and patience.

     

    I'll try to update this thread once fixed.   

     

    Petre 

    6 replies

    T
    ted939
    Known Participant
    May 28, 2023

    I'm having a similar problem on Premiere Rush on my iPhone.

    I worked long editing a project, then tried exporting the video several times, in different formats, and each time, after the progress bar almost got to 100%, it would give error message saying unable to export.

     

    I then thought to close/quit Rush, then restart, and see if that helped, so I began that process by clicking the home icon (thinking that would put it through the proper saving of the project, but when I clicked the home icon, it got stuck on rotating circle screen.

     

    I left that blue circle spinning for the last 8 hours, and still no better.

     

    The app won't allow me to click anything on it.

    I have iOS 16.5.

     

    I'm worried to just close/quit Rush and relaunch it, as I'm afraid I'll lose all my work.

    What do I do?

     

    Thanks!

    Ted

      petergaraway
      Adobe Employee
      petergarawayCorrect answer
      Adobe Employee
      May 11, 2021

      Hi @AtlasZer0 @OlivierCourmontagne @smidrel @Julia5EC7 

       

      Thanks so much for everyone's feedback and patience. We believe we have a good understanding of what's causing this, thanks to your help, and will be working on a permanent fix. 

       

      Until that fix is available (fix date not known yet), the best thing to do is

      1. Roll back to the previous version of Rush (15.54)

      or

      2. Edit while disconnected from the internet (option 1 likely to be the best option).  

       

      Again we're sorry for this inconvenience and hope to resolve this issue soon. 

       

      Thanks again for your help and patience.

       

      I'll try to update this thread once fixed.   

       

      Petre 

      OlivierCourmontagne
      OlivierCourmontagne
      Participating Frequently
      May 12, 2021

      Hi Peter,

       

      Unfortunately, rolling back to previous version will not allow us to save our work, as the app asks to upgrade to do so.

       

      Btw please find the error log of Rush

       

      Hope you will fix that issue soon. Thanks a lot.

       

      OC

      OlivierCourmontagne
      OlivierCourmontagne
      Participating Frequently
      May 11, 2021

      Hi there,

       

      I have the exact same issue with the 1.5.58 version of Rush. When I rollback to the previous version, the software work but i cannot share and publish any videos since I don't run the last version of Premiere Rush.

       

      I have a windows 10 and recent and decent Dell laptop computer, can Adobe help us please ??

       

      Best regards,

       

      Olivier C.

      smidrel
      smidrel
      Participant
      May 6, 2021

      I have the same problem! Truly I am going to quit Adobe Premiere Rush for ever. The problem with "blue curcle" is annoying. I've tried so many variants to solve it, but failed. Nothing helps. Recently I have bought a new laptop running on Windows 10 and install Adobe Rush on it and do you believe? I have the same problem that I have on my PC. 

        petergaraway
        Adobe Employee
        petergaraway
        Adobe Employee
        May 6, 2021

        @smidrel Sorry you're dealing with this issue. Can you please follow these steps to try to determine what's causing this for some users? 

         

        1. Quit Rush 
        2. Go to C:\Users\<username>\AppData\Roaming\Adobe\Premiere Rush\1.5
        3. Place the attached files into the 1.5 folder 
        4. Launch Rush 
        5. After Rush is in a bad state, quit Rush 
        6. Go to C:\Users\<username>\AppData\Roaming\Adobe\Premiere Rush\1.5\logs 
        7. Share the log files with us 

         

        Thank you! 

         

        Peter 

        petergaraway
        Adobe Employee
        petergaraway
        Adobe Employee
        May 5, 2021

        Hi @AtlasZer0 ! 

         

        I'm very sorry you're experiencing this issue. We're actively investigating what may be causing it. If you could please follow these steps and provide these log files, we would greatly appreciate it. 

         

        1. Quit Rush 
        2. Go to C:\Users\<username>\AppData\Roaming\Adobe\Premiere Rush\1.5
        3. Place the attached files into the 1.5 folder 
        4. Launch Rush 
        5. After Rush is in a bad state, quit Rush 
        6. Go to C:\Users\<username>\AppData\Roaming\Adobe\Premiere Rush\1.5\logs 
        7. Share the log files with us 

         

        Hopefully, these logs will give us a better idea of what's going wrong. I'm working on getting similar steps for Mac users. 

         

        Thank you! 

        J
        Julia5EC7
        Participant
        May 6, 2021

        Hi! I am dealing with a similar issue on a Mac. My project won't open and I am extremely frustrated because I was in the middle of editing it. I have researched multiple threads on this issue and have not found a solution. Can I share my log files with you and is there a solution for Mac users?

          Kartika Rawat
          Community Manager
          Kartika RawatCommunity Manager
          Community Manager
          April 30, 2021

          Hi there!

          We're sorry about that. What happens when you launch Rush while the internet is turned off? Does that help?

           

          Looking forward to your response.

          Thanks,

          Kartika

           

           

          A
          AtlasZer0Author
          Participant
          May 3, 2021

          It says that my subscription can't be verified because I'm not connected to the internet and I can't continue into the program.

          A
          AtlasZer0Author
          Participant
          May 3, 2021

          I also want to mention that deleting all the folders inside the Premiere Rush folder does fix it to a degree, but then when I try to make a new project, it gets stuck on "Preparing Media" and I have to force close the program, and upon reopening, it goes back to the blue circle.

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