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Unable to export Adobe Rush project on Android device

New Here ,
Mar 04, 2023 Mar 04, 2023

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Good evening.

It's been 6 months since I can use Adobe Rush on my Sony Xperia Pro 1 android phone, before I could export without problems now in production it stops at 7% and the app crashes. It's really frustrating to have to pay for your subscription and not be able to use it! You can solve the problem! 

 

Update:

It doesn't even work on my Samsung tablet!

Solve it now!

TOPICS
Crash , Error or problem , Export , Mobile version , Performance

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Community Expert ,
Mar 05, 2023 Mar 05, 2023

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(First, I can see that you're new to posting here and very frustrated, so you might not realize that this is a user-to-user forum where sometimes an Adobe employee might reply. I'm a fellow user here to help and not an Adobe employee. They have an Adobe logo on their profile pic and their status is "Adobe Employee.")

 

So, I checked the Premiere Rush system requirements. I don't see your particular phone listed, so there may be something about the hardware that isn't supported. And you can check if your Samsung tablet is listed.

 

As a paid subscriber, your mobile projects can sync to the desktop and you could try exporting from there.

 

 

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New Here ,
Mar 05, 2023 Mar 05, 2023

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Hello. Thank you very much for your reply! Before the latest updates I was able to export correctly to my phone. It also doesn't have different hardware from other compatible phones. I don't know what problems there are but I don't think it's because of my phone. Also because PlayStore clearly says "installable on your device". I hope adobe system solve the problem

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