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Wiles84
Wiles84
Inspiring
March 3, 2020
Answered

'Unable to Export' in Adobe Rush

  • March 3, 2020
  • 9 replies
  • 18434 views

Haven't been able to export from Adobe Rush Mobile (Android 1.5.2.3262) lately. Every time I try to export it stalls for a few seconds then gives me the same error after selecting 'export'. The error message just shows 'some error occoured, please try again'.

 

Restarted my phone a few times, renamed the projects but thost steps aren't changing anything. I've probably tried 20 - 30 times with no luck on any project. 

 

What am I paying for if I can't reliably export?

    Correct answer Wiles84

    Did you try changing the export settings? When I changed from 'Automatic' to 1080P/30FPS it exported as expected. 

    9 replies

    StianVolstad
    StianVolstad
    Participant
    April 28, 2022

    I had this issue on my Pixel 6 Pro... I resolved it by simply removing Rush's access to Media and Files... shut down Rush... reapplied the access to Media and Files and voila it all started working again as if by magic 🙂

      H
      Heleni5DC4
      Participant
      June 19, 2021

      Having the same trouble - new version of the paid App. Using my Samsung s20 Ultra - when rendering for export, it goes to 100%, saves to disk with a green checkmark, but then gives error message in the background saying error saving to disk.

      There is more than enough memory on the phone.

      Have tried all quality settings.

       

        J
        JasK0901
        Participant
        November 25, 2021

        I'm having the same issues with my S10, it only started happening recently. Did you manage to find a solution? 

          C
          cccbowe
          Participant
          December 2, 2021

          I am having the same issue on my S10plus.I have exported many projects in the past.I really wonder what is going on.It is like some one sent a hit to the app.

           

            A
            Azam5FB3
            Participant
            June 10, 2021

            I too have a paidal version and i face the same issues and whenever i post a query i get the same automated robot type reply .. 

            It's true they dont have a technical support team for adobe rush i spent an hour speaking to different agents on their customer support but those guys knows nothing about adobe rush and they give the same suggestions to logout login, uninstall reinstall.. 

            I wil also discontinue their paid service once my pack expires

            D
            default3ma4s5kw2hl0
            Participant
            May 26, 2021

            I have a Note 20 Ultra as well and I am unable to export any of my projects. Same here it starts to render then stalls and reboots with an error. 

            1. I have tried different devices

            2. I have check the availabile space on all the devices I have tried on. 

            3. I have even tried splitting the project up into smaller sections.

            4. I have tried

            • 1080p Match
            • 1080p 30fps
            • 720p Match
            • 720p 30fps

            5. I have tried all those options on other devices as well and when splitting the projected up into smaller projects

            6. I have tried restarting all the devices

            7. I have Uninstalled and reinstalled on all devices. 

            8. I am running the lasted greatest so don't ask me that either. 

            10. I have tried on everyday of the week standing on my head with one eye closed. 

            I think this app is not made for phones or Adobe has not worked out this app. Paying for Adobe subscriptions are not cheap and one would think that you get what you pay for. Not in this case. 

              T
              Taylor25035922rdq9
              Participant
              June 29, 2022

              Amen! I've literally done all of the same and this is over a year later. What is the deal. I use this for my job. How can this still be an issue?

              R
              Rajeev0D4B
              Participant
              February 11, 2021

              I have all the different export option.  It just fails everytime.  I spend hours to get my first video exported but no luck.  I even did upgrade with 3 day trial period which still does not work from my Samsung Note 20 Ultra.  Please help ASAP.

                Wiles84
                Wiles84Author
                Inspiring
                February 11, 2021

                Have you selected a specific quality? Automatic export settings seems to be the issue for me, so change to your ideal export quality and you should be good.

                  R
                  Rajeev0D4B
                  Participant
                  February 11, 2021

                  You copy and pastest your initial response without any additional info.... how to help?


                  I have tried all the different export option.  Sorry I was not clear.  I meant even tried non Automatic export option.

                  nate.leavitt
                  nate.leavitt
                  Inspiring
                  May 20, 2020

                  After I build my secuence the way I want it, then I click the Share option, my computer slows down to a crawl but nothing happens. If I'm lucky enough to ever see the Share screen, this is what I see:

                  What do I need to do in order to see the Share options and export my timeline?

                  nate.leavitt
                  nate.leavitt
                  Inspiring
                  January 5, 2021

                  I eventually found the solution. I'm in a corporate setting and I had to be logged into our VPN for the export functionality to work. 

                  F
                  Flawless_photographer5D11
                  Participant
                  May 4, 2020

                  Mine too...

                  It keeps showing "Unable to export..."

                   

                    Wiles84
                    Wiles84AuthorCorrect answer
                    Inspiring
                    June 5, 2020

                    Did you try changing the export settings? When I changed from 'Automatic' to 1080P/30FPS it exported as expected. 

                    M
                    MohsenPB
                    Participant
                    January 4, 2021

                    Can you help me? I changing the export setting but i  get the same error 'some error ocurred, please try again'.

                    My ID in instagram : @mohsenpourbanaei

                      Kartika Rawat
                      Community Manager
                      Kartika RawatCommunity Manager
                      Community Manager
                      March 4, 2020

                      Hi Wiles,

                      We're sorry about this. I see that you're unable to export and get an error message in Premiere Rush.

                      Looking forward to your response.

                      Thank you.

                      Kartika

                       

                       

                       

                       

                      Wiles84
                      Wiles84Author
                      Inspiring
                      March 4, 2020

                      Which version of Premiere Rush are you using? https://community.adobe.com/t5/premiere-rush/finding-the-premiere-rush-version-number/m-p/4788185

                      • Android 1.5.2.3262

                      Could you confirm if there is enough space available on your mobile device?

                      • 63GB free, 100MB required for this video

                      As Kevin asked, which type of media files are you working with (codec/format, frame rate, frame size)?

                      • From a GoPro, MP4, 1080P/60FPS, 

                      Did you try to export from another device?

                      • no

                       

                      Experimented a little more and found the using the 'automatic' quality setting was the issue. Changed to export at 1080/30FPS and was able to export. Might be worth noting in the next upate but we're all set here. 

                       

                      Thanks!

                       

                        Kevin-Monahan
                        Community Manager
                        Kevin-MonahanCommunity Manager
                        Community Manager
                        March 4, 2020

                        Wiles,

                        Are you trying to export HEVC? If so, try H.264.

                         

                        Thanks,
                        Kevin

                        Kevin Monahan - Sr. Community and Engagement Strategist – Adobe Pro Video and Audio
                        Wiles84
                        Wiles84Author
                        Inspiring
                        March 4, 2020

                        Hey Kevin, from what I've found this isn't an option in Rush for Android at the moment. I've tried adjusting the quality settings and framerate but get the same error 'some error ocurred, please try again'.

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