Skip to main content
K
Kate225070334z5r
Participant
January 4, 2022
Question

“Unable to render successfully”

  • January 4, 2022
  • 1 reply
  • 4832 views

I'm trying to export my 15 minute movie on iPad (9th generation) and keep getting the same message “Unable to render successfully”. The video files are H.264 (filmed on iPhone) and images are JPEG. Please can you advise what to do? My iPad in charged and has sufficient memory. 

Thanks 

 

This topic has been closed for replies.

1 reply

Kevin-Monahan
Community Manager
Kevin-MonahanCommunity Manager
Community Manager
January 5, 2022

Hi Kate,

Which version of Rush are you running?

 

Thanks,
Kevin

Kevin Monahan - Sr. Community and Engagement Strategist – Adobe Pro Video and Audio
K
Kate225070334z5rAuthor
Participant
January 5, 2022

Hi, it's version 2.2 (1115). 

 

Kevin-Monahan
Community Manager
Kevin-MonahanCommunity Manager
Community Manager
January 7, 2022

Hi Kevin, I've attached a photo of the 'about rush' section on my iPad. I've tried deleting cache and restarting the iPad but it still says unable to render successfully. Always on 69%. I have synced it to my phone which was able to render the project successfully but would like to be able to do it on my iPad as that's where I do most of the editing. 
Any other suggestions? 

thanks 

 

Kate 

 


Hi Kate,

Ah! I see now. Thanks for the screenshot. I can see that the mobile version number is not the same on desktop. Thanks. I opened Rush on my phone and saw that you are correct.

 

About your problem, I've been ruminating about it a bit. I have a feeling that a graphic, video effect, or video transition might be the issue. If there is an error dialog box, it would be great to see that to get more info on the exact location of the error, which is usually at a specific timecode range. Is it possible to remove any effect at that point in time? If you can, also include a screenshot of the warning. I think that might help to decipher your issue.

 

Thanks,
Kevin

Kevin Monahan - Sr. Community and Engagement Strategist – Adobe Pro Video and Audio
Terms & ConditionsAccessibility statement
Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices