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Unsupported media JPG

Community Beginner ,
Mar 09, 2020 Mar 09, 2020

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Having an issue where Rush won't allow me to import certain JPG files to timeline. On iPhone 11 pro max iOS 13.3.1

 

The funny thing is the program will allow me to import iPhone camera photos, and even JPG's from my old camera. But anytime I try to import a JPG from my Sony a7iii it gives me unsupported media error. Any help? 

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LEGEND ,
Mar 10, 2020 Mar 10, 2020

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What device and operating system are you working on?

iPhone 11s often save their photos as HEIF JPGs, which aren't universally supported.

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Community Beginner ,
Mar 13, 2020 Mar 13, 2020

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edit- the photos are taken externally on a Sony a7iii mirrorless camera, processes in photoshop and exported as JPEG to Dropbox. They are then saved to my camera roll and attempted to be imported to Rush


I'm exporting the jpegs from photo shop as max quality jpeg. However I do save them from my Dropbox on my phone to post on socials. Could that be the issue? Is there a setting that I can change on my iPhone to save them as uncompressed JPEGs. I didn't know this. Thank you.

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New Here ,
Jul 11, 2020 Jul 11, 2020

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Hello! 
I can't import a 106 KB Jpeg, working from my MacBook Air. 
What could I do with it without loosing the quality of the photo? 

 

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Community Beginner ,
Aug 14, 2020 Aug 14, 2020

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This is beyond frustrating. I'm trying to upload a few jps around 1mg each. I get 'Media Import Error' Unsupported media type. I am on the iphone 11 but the images were taken elsewhere. How do I fix this issue!?

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Community Beginner ,
Mar 19, 2022 Mar 19, 2022

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I am on an ipad pro with the latest update to my operating system. I tried to import jpegs and pngs made in Photoshop and it says it can not import the format. When I make it into a PSD file and try to import that it crashes. URGH! It is a small file.

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Community Beginner ,
Mar 01, 2023 Mar 01, 2023

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Anything helped?

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Adobe Employee ,
Mar 11, 2020 Mar 11, 2020

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Hi Ryrowins!

Welcome to the Rush community. I see that you're getting an issue while importing media in Premiere Rush.

  • What type of media files are you trying to import (codec/format, frame rate, frame size)?

Here's a list of supported formats for Rush. Please take a look: https://helpx.adobe.com/in/premiere-rush/help/import-footage.html#file-format-support

Let us know if you find it helpful.

Thank you,

Kartika

 

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Community Beginner ,
Mar 13, 2020 Mar 13, 2020

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rush takes all my normal video media just fine, but when trying to import JPEG files it throws an error every time. I've tried multiple files and export formats (tiff, png and different media sizes for file sizes) it just won't work.

 

They import into premiere pro on my desktop just fine. I want to be able to use rush on my phone for quick video editing, not go to my desktop all the time. I'm updated to the most current version of Rush. 

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Adobe Employee ,
Mar 26, 2020 Mar 26, 2020

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Oh, I see! Could you share the screenshot of the error message?

Did you try on another device? This way we can see if it's a specific issue.

Looking forward to your response.

Thanks,

Kartika

 

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Community Beginner ,
Aug 14, 2020 Aug 14, 2020

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Please let me know when you've found a solution, I'm desperate to know how to get this working for me too!

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New Here ,
Jul 15, 2022 Jul 15, 2022

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Hi Katrina this is still happening to me in 2022. Clearly it's a script error everyone on this thread is having problems specifically with photoshop exports - comparability? Photo is less than 1.8 mb so why is this not fixed after all these years 

 

(ps max attachment for this mobile forum is 47 mb, why would premiere rush have 1.8 capabilities??)

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Community Beginner ,
Mar 01, 2023 Mar 01, 2023

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I have read the accepted file formats. I have tried the work arounds. I posted my device, my system and a screenshot. Then I gave up using Adobe Rush and went back to imovie.

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Adobe Employee ,
Mar 27, 2020 Mar 27, 2020

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Hi Ryrowins, 

 

I'm guessing since these images came from your a7 they are pretty large. Currently Rush mobile does not support still image sizes greater than 4k. 

 

If your image resolution is 4k or less please share with us so we can investigate further. 

 

 

Best, 

 

Peter

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Community Beginner ,
Aug 04, 2020 Aug 04, 2020

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I have the same problem. the photos taken by my phone are 1.8MB and I am able to upload them to RUSH but photos from a friends camera which are 1.3MB am not able to upload.

All photos are in jpeg formart and are under 2MB each and the error message is "Could not import media(s)"IMG_7938.jpg

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Adobe Employee ,
Aug 21, 2020 Aug 21, 2020

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Hi! Currently Rush mobile does not support still image sizes greater than 4k. If your image resolution is 4k or less please share with us so we can investigate further. 

 

Best, 

Peter

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Community Beginner ,
Aug 14, 2020 Aug 14, 2020

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My images are 1mb each, 5 images in total. I still get 'MEdia Import Error'. This is so frustrating. Why is it so difficult to upload?

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Adobe Employee ,
Aug 21, 2020 Aug 21, 2020

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Hello Melina,

 

Currently Rush mobile does not support still image sizes greater than 4k. If your image resolution is 4k or less please share with us so we can investigate further. 

 

Best, 

Peter

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New Here ,
Oct 02, 2020 Oct 02, 2020

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Hi Peter,

 

Can you raise the issue to the Product Management to have a better error message?

 

Something like "Image too large. Image larger than 4K not supported."

 

The current error message is wrong. It's not a format but a size issue.


That will avoid a lot of frustration.

 

Thank you!

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Community Beginner ,
Mar 19, 2022 Mar 19, 2022

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7956DF13-E08E-48F4-BA09-9B9A0C47D301.png

I was trying to load an 800 kb jpg exported from Photoshop.

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New Here ,
Jan 02, 2021 Jan 02, 2021

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Hello mate I solved it by posting the photos to a old account and using a app called respost. For some reason when you do this it works. 

hope that helps mate ive been trying for hours to find a way for them to work and this way does. 

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New Here ,
Jun 22, 2021 Jun 22, 2021

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I solved this by doing a custom export from Lightroom of the image I wanted to use. I set the size of the long edge to 1920 (for 1920x1080) and the exported image was able to be imported into Premiere Rush.

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New Here ,
Aug 10, 2021 Aug 10, 2021

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thank you buddy. worked for me 

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Community Beginner ,
Sep 07, 2021 Sep 07, 2021

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Worked for me! Thanks for solving. 

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Adobe Employee ,
Jul 18, 2022 Jul 18, 2022

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Hi Mysterylias,

Sorry for the issue. What is the frame size of the image in question? Our engineer, Peter, says it needs to be less than the UHD frame size (3840 x 2160 pixels (4K UHD)).

 

Thanks,
Kevin

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