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Video will not export - adobe media encoder - render

New Here ,
Aug 16, 2020 Aug 16, 2020

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Hi everyone, I am unable to export my video, when I try to an error message comes up, please see the image below. 

I am using version 1.5.20 and it should be up to date. 

 

 adobe media encoder error message.JPG

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Adobe Employee ,
Aug 17, 2020 Aug 17, 2020

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Hi there,

Sorry for the trouble. I understand AME gives you an error everytime you try to export.

I would recommend you to switch the video renderer and then test the issue. https://community.adobe.com/t5/premiere-pro/faq-how-to-change-the-video-renderer-in-premiere-pro/td-...

Let us know if it brings any change.

Regards,

Shivangi

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New Here ,
Aug 18, 2020 Aug 18, 2020

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Hi Shivangi,

 

Thanks for your reply. 

 

I failed to mention that is Adobe Premiere Rush, not Adobe Premiere Pro. Sorry!

 

How do I make the render changes to Rush? Thanks

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Adobe Employee ,
Aug 25, 2020 Aug 25, 2020

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I see! Premiere Rush does not give option to change video renderer.

What happens when you change the export settings in Premiere Rush?

Also, which device(mobile or computer) are you using?

Looking forward to your response.

Thanks,

Shivangi

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New Here ,
Aug 25, 2020 Aug 25, 2020

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Hi Shivangi, 

 

Thanks for your reply. 

 

I am using Adobe Rush on a computer, and version 1.5.25. 

 

I changed around the export settings and the same error message came up, then I tried to make other changes to the export settings but then the program crashed. 

 

I have been going back to older versions to be able to export my videos but ideally, I want to be able to be using the most up to date program. 

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Adobe Employee ,
Aug 27, 2020 Aug 27, 2020

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I understand your point. Is your older version working fine?

Let us know. We'll need to dig deeper to troubleshoot the issue.

Thanks,

Shivangi

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New Here ,
Sep 13, 2020 Sep 13, 2020

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Hi Shivangi, sorry for my late reply. 

 

Only version 1.5 and 1.2.12 work. The others come up with an error message like this 

 

Cheers,

 

adobe media encoder 'error compiling movie' message.JPG

 

 

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