Video will not export - adobe media encoder - render

[CoexTraining]

Hi everyone, I am unable to export my video, when I try to an error message comes up, please see the image below. 

I am using version 1.5.20 and it should be up to date. 

 

[Shivangi_Gupta]

Hi there,

Sorry for the trouble. I understand AME gives you an error everytime you try to export.

I would recommend you to switch the video renderer and then test the issue. https://community.adobe.com/t5/premiere-pro/faq-how-to-change-the-video-renderer-in-premiere-pro/td-...

Let us know if it brings any change.

Regards,

Shivangi

[CoexTraining]

Hi Shivangi,

Thanks for your reply. 

I failed to mention that is Adobe Premiere Rush, not Adobe Premiere Pro. Sorry!

How do I make the render changes to Rush? Thanks

[Shivangi_Gupta]

I see! Premiere Rush does not give option to change video renderer.

What happens when you change the export settings in Premiere Rush?

Also, which device(mobile or computer) are you using?

Looking forward to your response.

Thanks,

Shivangi

[CoexTraining]

Hi Shivangi, 

Thanks for your reply. 

I am using Adobe Rush on a computer, and version 1.5.25. 

I changed around the export settings and the same error message came up, then I tried to make other changes to the export settings but then the program crashed. 

I have been going back to older versions to be able to export my videos but ideally, I want to be able to be using the most up to date program. 

[Shivangi_Gupta]

I understand your point. Is your older version working fine?

Let us know. We'll need to dig deeper to troubleshoot the issue.

Thanks,

Shivangi

[CoexTraining]

Hi Shivangi, sorry for my late reply. 

Only version 1.5 and 1.2.12 work. The others come up with an error message like this 

Cheers,