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Videos appearing squeezed on the preview and the timeline after update in Premiere Rush.

Community Beginner ,
Feb 17, 2020 Feb 17, 2020

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Hi all,

 

I've just updated Premiere Rush to it's newest version, and all the videos in my current projects are appearing squeezed (see image below). If anyone knows how to resolve this issue, I would very much appreciate your help. Thank you.

 

Troy

Title edited by mod

 

Screenshot 2020-02-17 22.09.19.png

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Desktop version , Error or problem , Export , How to , Preview

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correct answers 1 Correct answer

New Here , Oct 19, 2021 Oct 19, 2021

I had the same issue and found a fix, not sure if it will work for you as well.

 

View > Uncheck "Use Optimized Clips"

View > Preview Quality > Set to Low

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LEGEND ,
Feb 18, 2020 Feb 18, 2020

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It looks like you're on a Windows 10 computer.

What device created this video?

Open the original video clip in the free download MediaInfo. In MediaInfo, set View to Text and then copy the text and paste it to this forum. Once we kow the specs of your video we can better advise you.

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Community Beginner ,
Feb 18, 2020 Feb 18, 2020

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Hi Steve,

 

The video was filmed on a Samsung Galaxy S8 phone then imported and edited on a Windows 10 PC. Though the preview looks squeezed, once I export the footage, it appears normal.

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Community Expert ,
Feb 18, 2020 Feb 18, 2020

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Rush may need to resync to get the latest info for your media and update it's cache... Try logging out of Rush & Adobe CC completely (on all devices you use Rush is safest), and log back in again.

Hope this helps!
Make sure to press "✔ Correct Answer" on this post if this answers your question. Happy Creating!
Anissa • @anissat

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Adobe Employee ,
Feb 20, 2020 Feb 20, 2020

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Hi Troy,

Thank you for reaching out. 

  • Are you getting this issue with a specific project or it's random?
  • What happens when you close the Premiere Rush and re-launch it?

Looking forward to your response.

Regards,

Kartika

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Community Beginner ,
Feb 25, 2020 Feb 25, 2020

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Hi Kartika,

 

I keep getting them on all my projects. Even the older ones that were fine are appearing the same way now. It does make editing a bit difficult as I'm looking at an image that is squashed rather than in the true aspect ratio. The good thing is once I export the file it all seems to appear perfectly normal.

 

Regards,

 

Troy

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Adobe Employee ,
Feb 26, 2020 Feb 26, 2020

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Thanks for getting back to us. Could you try to sign out and sign in back to Creative Cloud and re-launch the Premiere Rush.

Let us know if it brings any change.

Kartika

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New Here ,
Jul 10, 2020 Jul 10, 2020

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Hi, I'm having the same issue. I'm new to Adobe Rush. I created a 5 minute movie for a presentation on my old imac. I've recently invested in a new more powerful imac - today i've gone into Rush to view the project and the entire timeline is horizonally condensed to the point that future changes seem almost impossible. Spent days on teh presentation so I hope that there is a fix! Cheers, Chris.

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New Here ,
Oct 19, 2021 Oct 19, 2021

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I had the same issue and found a fix, not sure if it will work for you as well.

 

View > Uncheck "Use Optimized Clips"

View > Preview Quality > Set to Low

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New Here ,
May 02, 2022 May 02, 2022

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This worked for me too! Thanks:)

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New Here ,
Oct 31, 2022 Oct 31, 2022

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Nice! that worked for me too Thank you!

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New Here ,
Jan 15, 2023 Jan 15, 2023

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Having the same issue but on mobile. Wonder what the equivalent of these steps would be.

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New Here ,
Mar 10, 2023 Mar 10, 2023

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yes!

 

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New Here ,
May 25, 2023 May 25, 2023

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Thanks! It worked for me on my Mac mini

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New Here ,
Jun 08, 2023 Jun 08, 2023

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The fix for me was to do: Transform > Rotation > Set to .001 degrees. It instantly fixed it and placed it on 0 degrees.

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