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Cdiamond89
Inspiring
May 25, 2020
Answered

Videos Jitter and stutter while editing but not after exporting - ONLY STARTED AFTER LAST UPDATE

  • May 25, 2020
  • 2 replies
  • 2364 views

I've been using Rush for about 6 months, have no little to no issues until I just updated to the newest version a week or so ago..

 

The video playback jitters so bad and it's as if it plays for a second then glitches back half a second and so on and so forth for the entire video. However, I experimented with rendering and exporting the video and it plays just fine and smooth. Before this update EVERY single video I've made on Rush (30+) have worked well with no big issues.

 

I've tried many things such as:

- uninstalling and reinstalling

- changing preview quality to low

- thought maybe it was a RAM issue due to new update so I closed all programs but Rush and it didn't work

I went as far as to purchase 32GB RAM (up from 16GB) to see if maybe that helps..

 

I've seen this issue on the threads before but there were different solutions for different cases and they have not worked for me (such as HEVC files but that issue does not apply to my scenario).

 

Any help is appreciated, thanks

    This topic has been closed for replies.
    Correct answer Cdiamond89

    Hi Caroline,

    Thanks for this. It sounded like it might actually work since this issue began after updating to a newer version... However I just downloaded every version from the current, down to Version 1.5.1 and still nothing changed. It's very weird and frustrating. I literally can't do my work lol.. I'm trying to think maybe something with my PC? I've even tried swpaping back to the old RAM and videocard and it still did the same stuff.

     

    Also, I'm not sure if I should be talking to you about this or if it's a different department but I don't think I should be charged for the recent months that this hasn't been working. I've been charged the same amount yet nnot able to use the only program I actually need.


    Hey Caroline, I figured out the issue. I got a new soundcard and everything worked perfectly. I have no idea how a soundcard could prodfuce such an issue, but it happened and it now resolved. I'd take note of that for anyone in the future.

    2 replies

    T
    T337798754mw7
    Participant
    November 22, 2023

    i have the same problem and it wont get fixed by itself.. even if rendering its the same jitters so bad.. please help

    Kartika Rawat
    Community Manager
    Kartika RawatCommunity Manager
    Community Manager
    May 27, 2020

    Hi there!

    We're sorry for the playback issue.

    • Could you share the media details you're working on (codec/ format, frame rate, frame size)? Also, please provide system specs (OS, CPU, RAM, GPU)
    • Can you post a screenshot of the glitches you're having during playback?

    Let us know. Happy to help.

     

    Thank you,

    Kartika

    C
    Cdiamond89Author
    Inspiring
    July 9, 2020

    Hi Kartika,

     

    Thanks for responding. I just saw this now so I apoligize for the delay.

     

    Here's the link to a video I Took of the stuttering playback:

     

    https://photos.app.goo.gl/G4DBruCF69G94KAp6

     

    Media Details: 1080p, 30fps

    System Specs:

    CPU: i7 7700

    GPU: MSI GTX1060

    RAM: 32GB

    OS: Windows 10

     

    I ahve not changed anything on my computer in tersm of specs/hardware. This glitch began on it's own after I downloaded a recent adobe update. I've tried many differnet configs and still won't work. Most annoying is that even past videos that worked 100% fine are now doing the same thing when I revisit them.

    C
    Cdiamond89Author
    Inspiring
    July 16, 2020

    Thanks for confirming. Which device have you used to record the footage? Would you mind sharing it with us? I can test them at my system and update you.

     

    Kartika


    They were shot from multiple phone cameras:

    - Oneplus 7T

    - Google Pixel 3 and 4

    - iPhone XS

     

    Very typical phones. I don't see why the phone would be the issue because like I mentioned initially - all my older videos that worked no problem now have the same issue. For example, I shot something on the iPhone a year ago, edited it in Rush, it worked great, rendered and uploaded no problem. Now a year later I go back to these old videos and it's the same stutter issue no matter what file, no matter what phone I shot it on.

     

    Same thing with the Oneplus 7T, I used it for probably 50 videos, they all edited on Rush no problem. Then a couple months ago I went back to finish editing the same videos (they've already been uplaoded and began editing on Rush) and the problem came up out of nowhere. I really don't think it has to do with the camera it was shot with.

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